BRYCE PANGBURN
Orlando,FL
Summary
Engineering and support leader who keeps complex training systems running through structured incident management and hands-on troubleshooting. Coordinate six technical staff, monitor simulator performance, and support remote sites, acceptance tests, and corrective maintenance. Strengths include network, PC, and simulation hardware diagnostics, technical writing review, and operational reporting.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Field Service Engineer III
Cole Engineering
Orlando, FL
05.2025 - Current
- Traveled to remote facilities to provide hands-on field engineering support, troubleshoot equipment faults, and assist with corrective maintenance of integrated simulation systems.
- Supervised four maintenance technicians supporting 44 onsite simulators and integrated mechanical, hardware, network, and software systems.
- Monitored 44 onsite simulators and supported 14 remote sites (8–30 simulators each), maintaining training availability and contractual uptime requirements.
- Led maintenance activities for government acceptance test and software acceptance effort.
- Troubleshot internal PC components, network nodes, ports, connections, and specialized simulation hardware and software.
- Validated technical manuals delivered to the government for accuracy, terminology, and consistency with engineering drawings.
- Reviewed maintenance procedures for clarity and practical use by remote field service technicians alongside engineering drawings.
- Supported two offsite equipment acceptance tests, assisting with technical verification and evaluation of simulation equipment.
- Led two help desk specialists to provide after-hours and training-event support for 14 sites across U.S. time zones and South Korea, ensuring uninterrupted service.
- Tracked 500+ open and closed tickets and resolution metrics to assess help desk workload and service performance, driving prioritization of critical incidents.
- Managed Jira workflows across help desk and maintenance operations, assigning tickets, prioritizing incidents by severity, and monitoring resolution against required deadlines.
- Represented the supervisor in leadership meetings, reporting equipment and training impacts, communicating operational priorities, and coordinating next steps
Field Service Representative
Cole Engineering
Orlando, FL
06.2022 - 05.2025
- Trained 16 newly hired staff members over 90 days to create two teams of field support staff.
- Traveled to remote facilities to provide field engineering support, diagnose equipment faults, and assist with corrective maintenance for integrated simulation systems.
- Troubleshot PC components, network nodes, ports, cable connections, and simulation hardware and software.
- Supported technical verification and evaluation of simulation equipment during two offsite acceptance tests.
- Managed Jira workflows for help desk and maintenance operations, assigned tickets, prioritized incidents by severity, and monitored resolution timelines.
- Tracked ticket status and reviewed resolution priorities to support timely service.
- Reviewed technical manuals delivered to government for accuracy, terminology, and consistency with engineering drawings.
Junior Test Engineer
Cole Engineering
Orlando, FL
07.2018 - 06.2022
- Developed automated individual test software, enhancing evaluation results through streamlined testing processes.
- Ran software tests to identify defects and confirm fixes, reporting simulator failure patterns to technical leadership to inform maintenance prioritization.
- Troubleshot PC hardware, network nodes, ports, connections, and specialized simulation hardware and software.
- Supported software updates and security patch installation, assisting with virtual machine setup and troubleshooting to enhance system stability.
Home Inspector
Inspection Resources Co.
Orlando, FL
04.2018 - 07.2018
- Conducted QA checks on homes to ensure compliance with safety and quality standards.
- Maintained accurate inventory of equipment and tools to ensure readiness for inspections.
- Inspected residential properties for structural, electrical, plumbing, and roofing issues.
- Documented findings in detailed inspection reports for Inspection Resources Co. clients.
- Evaluated crawlspaces, attics, basements, and exterior systems for safety concerns.
Deli Department Manager
Walmart
Las Vegas, NV
09.2017 - 03.2018
- Coordinated work schedules and provided daily coaching to 8-person staff to enhance team efficiency.
- Monitored product inventory and enforced FIFO rotation to optimize freshness and reduce waste.
- Developed seasonal sales strategies through accurate purchase forecasts and pricing reviews to maximize revenue.
Services
United States Air Force
Cheyenne, WY
08.2006 - 07.2017
- Managed team of 15 across three facilities, coordinating daily operations at each site.
- Conducted quality assurance reviews and safety inspections to uphold operational standards.
- Facilitated training for operations personnel, enhancing records management and professional development activities.
- Set training goals, built evaluation procedures, and maintained self-study programs.
- Developed five-year facility budget forecasts and improvement projections to guide strategic resource allocation.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
09-2025
Skills
- Simulation system integration
- Incident troubleshooting
- Technical leadership
- Help desk operations
- Management of Jira tickets
- Incident prioritization
- Metrics for service performance
- Network connectivity
- Software quality assurance
- Virtual machine management
- Preventive maintenance strategies
- Technical documentation
Certification
- Active Secret Clearance
Timeline
Field Service Engineer III
Cole Engineering
05.2025 - Current
Field Service Representative
Cole Engineering
06.2022 - 05.2025
Junior Test Engineer
Cole Engineering
07.2018 - 06.2022
Home Inspector
Inspection Resources Co.
04.2018 - 07.2018
Deli Department Manager
Walmart
09.2017 - 03.2018
Services
United States Air Force
08.2006 - 07.2017
Bachelor of Science - Computer Science
Southern New Hampshire University