Bryce Romano
Sacramento,CA
Summary
In 2014, I started my journey in Entrepreneurship. I built a successful brand, and business called Cultivapors. (Vape shop) We were voted top 3 shops in Sacramento for 4 years consecutively. We were forced to close it down in 2020 due to covid. In 2022 I started a junk removal company called GNS JUNK REMOVAL. Fairly successful within the two years of operating, but I was not able to grow as quickly as planned due to the economy at the moment. Both business were built off customer service!
Overview
10
10
years of professional experience
Work History
Owner/Operator
GNS JUNK REMOVAL
Sacramento
05.2022 - 05.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Dropped and hooked trailers and changed configuration of equipment.
- Monitored and managed fuel consumption and expenses for management reporting.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Shop Owner
Cultivapors LLC
Sacramento, CA
09.2014 - 01.2020
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Coached, counseled and disciplined employees.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Retained accurate records of purchases, titles and sales.
Skills
Customer service
Sales
Time management
Efficiency
Experience in driving commercial vehicles
Ability to lift and move heavy items
Timeline
Owner/Operator
GNS JUNK REMOVAL
05.2022 - 05.2024
Shop Owner
Cultivapors LLC
09.2014 - 01.2020