Summary
Overview
Work History
Education
Skills
Timeline
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Bryce Swain

Grass Valley,CA

Summary

Dynamic professional with a proven track record at FedEx, adept in customer engagement and problem-solving. Skilled in active listening and forklift operation, demonstrated excellence in enhancing security and streamlining operations. Recognized for exceptional service delivery and ability to drive efficiency, fostering repeat business and ensuring safety.

Overview

9
9
years of professional experience

Work History

Courier

FedEx
Grass Valley, CA
09.2023 - Current
  • Interacted professionally with customers, ensuring on-time delivery of their package.
  • Assumed responsibility for FRO system when lead was unavailable for an extended duration.
  • Created daily operational plan, balanced routes, executed plan
  • Assisted in the rollout of FRO at stations as a subject matter expert
  • Safety team member.

Customer Service Representative

U-Haul
Rough And Ready, CA
08.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Security Guard

Bret Harte Retirement Inn
Grass Valley, CA
05.2019 - 09.2023
  • Welcomed guests with professionalism and courtesy, fostering a friendly atmosphere.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.

Cashier

Kmart
Grass Valley, CA
08.2016 - 03.2020
  • Welcomed customers upon store entry with exceptional professionalism.
  • Built relationships with customers to encourage repeat business.
  • Managed cash register transactions involving cash, checks, and credit cards with precision.
  • Adjusted work hours and accepted additional shifts tailored to meet business demands.

Education

GED -

Nevada Union High School
Grass Valley, CA
06.2017

Skills

  • Proofreading
  • Licensed driver in CA
  • Reading Comprehension
  • Active Listening
  • Forklift certified
  • Problem Solving
  • Leadership

Timeline

Courier

FedEx
09.2023 - Current

Customer Service Representative

U-Haul
08.2022 - 09.2023

Security Guard

Bret Harte Retirement Inn
05.2019 - 09.2023

Cashier

Kmart
08.2016 - 03.2020

GED -

Nevada Union High School

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Bryce Swain