Summary
Overview
Work History
Education
Skills
Certification
Timeline
Winners Circle Gold 2024
Generic

Bryce Umphress

yuma,AZ

Summary

To obtain a position that will allow me to use my experience and knowledge to grow and obtain my future growth goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Construction Account Manager Compactor Specialist

Republic Services
08.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provide Diversion reporting

Account Executive

Republic Services
02.2013 - 08.2023
  • Identified viable leads, managed prospects and acquired new, profitable commercial, industrial and recycling business to meet and exceed monthly established targeted revenue goals.
  • Prepared and delivered sales presentations to prospective new clients; follows up with key customer decision makers to close sales.
  • Maintained a thorough knowledge of the Company’s available services, lines of business, and pricing structures; offered additional services to existing and potential commercial, industrial and recycling clients, including total waste stream management solutions.
  • Built relationships and increased Company visibility through participation in Company-sponsored activities as required; attends trade shows, chamber of commerce events and other events, as necessary.

Service/Sales Writer

Honda of Yuma
03.2003 - 02.2013
  • Oversaw work performed on a timely basis and completed on schedule.
  • Contacted customers to notify them of work completed or delays due to parts availability.
  • Performed active delivery of completed vehicles with customers.
  • Reviewed repairs completed and advised of parts ordered to complete repairs.
  • Selected departmental product arrangements and managed inventory.
  • Prepared written estimates for service work and parts needed.
  • Acted as liaison between customers, manufacturer reps, and technicians.
  • Ensured completion of work orders and invoice submissions; collected customer payment.
  • Processed Warranty Claims with insurance agencies for billing purposes.
  • Interacted daily with service team to ensure that parts requests were expedited in a timely manner.

Education

High School Diploma -

Arizona Western College
Yuma, AZ
08-1995

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Goal oriented
  • Issue resolution
  • Account development

Certification

Compactor Sales certified

PBS certified


Timeline

Construction Account Manager Compactor Specialist

Republic Services
08.2023 - Current

Account Executive

Republic Services
02.2013 - 08.2023

Service/Sales Writer

Honda of Yuma
03.2003 - 02.2013

High School Diploma -

Arizona Western College

Winners Circle Gold 2024

I have always exceeded my goals month after month and year after year 

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