Bryce Wickiser
Westerville,OH
Summary
Proven leader with extensive experience in enhancing customer service and operational efficiency at New Albany Country Club. Excelled in team leadership and organizational communication, significantly improving guest satisfaction. Skilled in environmental awareness and customer service excellence, adept at fostering positive experiences and streamlining operations.
Overview
7
7
years of professional experience
Work History
Assistant Outside Operations Manager
New Albany Country Club
New Albany, OH
03.2018 - Current
- Greet golfers upon arrival, providing exceptional customer service to ensure an outstanding experience
- Transport and organize golf bags efficiently
- Maintain a clean and organized bag drop area and prepare carts with essentials
- Collaborate with the pro shop, golf course staff, and marshals for smooth operations
- Ensure guest satisfaction by offering prompt and courteous service throughout their visit
Range/Bag Drop Attendant
Copperleaf Golf Club
Bonita Springs, FL
11.2021 - 12.2022
- Set up and maintain the driving range, organizing golf balls, mats, and targets
- Collect, clean, and restock range balls using ball pickers and washers
- Ensure the safety of the driving range by monitoring guest activities and maintaining proper conduct
- Assist in maintaining the appearance of practice areas, including greens and bunkers
Host/Busser
FireFly American Bistro
New Albany, OH
11.2017 - 05.2018
- Managed reservations and coordinated seating arrangements to optimize restaurant flow
- I answered phone calls, made reservations, and provided guests with information about the restaurant
- Ensured a clean and organized reception and seating area
- Communicated effectively with servers and kitchen staff for seamless service
Education
Associate's degree - science
Columbus State Community College
Columbus, OH12.2024
Marine Science Program -
Florida Gulf Coast University
Fort Myers, FL08.2022
Skills
- Assistant Manager Experience
- Teamwork and Leadership
- Organizational and Communication Skills
- Customer Service Excellence
- Environmental awareness
Timeline
Range/Bag Drop Attendant
Copperleaf Golf Club
11.2021 - 12.2022
Assistant Outside Operations Manager
New Albany Country Club
03.2018 - Current
Host/Busser
FireFly American Bistro
11.2017 - 05.2018
Associate's degree - science
Columbus State Community College
Marine Science Program -
Florida Gulf Coast University
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