Bryceidee Cruz
AvalonBay Communities
Lake Forest,CA
2
Languages
5
years of professional experience
Community Consultant coordinating resident communications, scheduling 10–20 items per week, and follow-up across a fast-paced residential setting. Manages 5–15 confidential records per day, documents resident concerns accurately, and resolves issues through calm, client-focused communication. Supports daily operations through calendar management, cross-functional coordination, and professional service to residents and vendors.
Work History
Community Consultant
1 Year 6 Months- Coordinated scheduling and calendaring functions, ensuring timely appointments, follow-ups, meetings, and resident communications.
- Facilitated effective communication among residents, vendors, and internal departments to resolve issues and enhance operational workflows.
- Manage confidential resident information and correspondence with a high degree of professionalism, discretion, and attention to detail.
- Investigate and resolve resident concerns through client-focused communication, active listening, problem-solving, and conflict resolution techniques.
- Resolved resident concerns through client-focused communication, active listening, and problem-solving techniques.
First-Generation Volunteer Peer Mentorship Program (FGPMP) Mentor
1 Year 1 Month- Conducted one-on-one consultations with students to gather information, assess needs, and provide tailored guidance.
- Facilitated onboarding for first-generation students by preparing materials and organizing resources to enhance integration into structured programs.
- Collaborated with EOP staff and mentors in bi-quarterly meetings to assess student needs and enhance program effectiveness.
Fulfillment Expert
2 Years 10 Months- Fulfilled customer orders by accurately picking items from the sales floor, maintaining an on-time delivery rate that exceeded 90% of units picked per hour.
- Tracked inventory and resolved discrepancies to support workflow and ensure timely, high-volume order fulfillment.
- Collaborated with departments to consistently stock shelves, meeting high demand from nearby college campus.
- Assisted guests in locating items, contributing to high satisfaction metrics and low error rates.
Education
Bachelor of Arts (B.A.) - Political Science - Emphasis in International Relations
Skills
Cross-functional team support
Calendar and meeting management
Confidential information handling
Meeting preparation
Reporting
documenting
and data accuracy
Salesforce
Microsoft Outlook
SharePoint
Adobe Creative Suite
Reception coverage
Document control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Consultant
AvalonBay Communities
02.2025 - CurrentRead More
First-Generation Volunteer Peer Mentorship Program (FGPMP) Mentor
Educational Opportunity Program. EOP
11.2023 - 12.2024Read More
Fulfillment Expert
Target Inc.
02.2022 - 12.2024Read More
University of California, Santa Barbara (UCSB)
Bachelor of Arts (B.A.) from Political Science - Emphasis in International Relations
Read More