Brycen Adams

• Mix and serve beverages according to standard recipes, ensuring consistency in taste and presentation.
• Maintain cleanliness of bar area and equipment, promoting a safe and inviting environment for guests.
• Educate patrons on drink selections, enhancing customer experience through product knowledge and recommendations.
• Practiced mixology, creating new drinks for the menu.

• Trained and mentored junior staff, teaching service protocols that reduced order errors by 30% and improved individual ratings.
• Generated $1,500+ in average nightly sales through consultative upselling and product knowledge, directly impacting revenue
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Maintained a 90%+ customer satisfaction rating, consistently ranking among top-performing employees and earning numerous positive client commendations for service excellence.

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential customers.

• Relevant Coursework: Psychological Statistics (2111)

Gained hands-on experience with quantitative research design, statistical analysis, and data interpretation using psychological and behavioral data. Topics included hypothesis testing, ANOVA, regression, correlation, t-tests, and probability theory. Emphasized translating raw data into actionable insights using R.

• Relevant Coursework: Research Methods in Psychology (3111)

Designed and executed an independent study's using Qualtrics, and collecting and analyzing data with R. Applied APA-style scientific writing to report findings and delivered a formal research presentation. Developed advanced skills in research design, critical thinking, statistical interpretation, and professional communication.

• Professional Development: Independent Research Project

Led a full-cycle behavioral research project from hypothesis development through data collection, statistical analysis, and final presentation.

• Phi Kappa Psi Health and Wellness Chair (08/24 - 05/25)

Acted as a facilitator between members and university health resources, promoting a culture of safety and responsibility.