Bryli Stanley
Tyler,TX
Summary
Accomplished Assistant Manager at Sonic, adept in guest relations management and problem-solving, significantly improved customer satisfaction. Excelled in multitasking and adaptable service delivery at Jalapeño Tree, enhancing sales through upselling and allergy awareness. Demonstrated exceptional communication and teamwork, fostering a positive work environment and ensuring compliance with health regulations.
Overview
6
6
years of professional experience
Work History
Server
Jalapeño Tree
Canton, TX
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
Assistant Manager
Sonic
Edgewood, TX
05.2018 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Associate Degree Of Nursing - Nursing (Currently Enrolled Level 3/4)
Trinity Valley Community College
Terrell, TXAssociate Of Liberal Arts, Multidisciplinary - General
Trinity Valley Community College
Athens, TX12.2021
Skills
- Service prioritization
- Guest Relations Management
- Allergy awareness
- Tableside Etiquette
- Reliable and Responsible
- Adaptable and Flexible
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
Timeline
Server
Jalapeño Tree
07.2023 - Current
Assistant Manager
Sonic
05.2018 - 12.2020
Associate Degree Of Nursing - Nursing (Currently Enrolled Level 3/4)
Trinity Valley Community College
Associate Of Liberal Arts, Multidisciplinary - General
Trinity Valley Community College