Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Bryndon York

Edmond

Summary

Results-driven managed repair professional ranked in the top 10 statewide within Progressive Insurance for productivity and efficiency. Proven ability to streamline repair workflows, enhance customer satisfaction, and resolve conflicts quickly. Recognized for adaptability in fast-paced environments, strong cross-team collaboration, and exceptional time management skills.

Overview

14
14
years of professional experience

Work History

Managed Repair Representative

Progressive Insurance
05.2022 - Current
  • Act as primary liaison between policyholders, repair facilities, and claims teams to ensure timely, high-quality repairs.
  • Manage end-to-end repair process, including the initial repair estimate, shop assignment, repair progress monitoring, and final quality assurance.
  • Evaluate damage assessments and repair estimates for accuracy, compliance with Progressive guidelines, and cost efficiency.
  • Negotiate and resolve discrepancies between repair facilities and customers to maintain service excellence and cost control.
  • Provide proactive communication and status updates to customers, ensuring a transparent and positive claims experience.
  • Maintain accurate claim documentation and repair records in compliance with company policies and state regulations.
  • Collaborate with cross-functional teams to identify process improvements and enhance customer satisfaction metrics.
  • Consistently have ranked in the top 10 statewide for productivity and efficiency among Managed Repair Representatives.

Administrator/Removal and Installation Specialist

Champion Auto Hail Repair
01.2012 - 05.2022
  • Conducted cost estimates for repairs on a wide range of vehicle makes and models.
  • Communicated estimate details to customers and insurance agencies to ensure clarity and approval.
  • Prepared and submitted supplementary estimates for additional repair expenses.
  • Utilized Microsoft Excel to provide payroll-related data to the business accountant.
  • Documented, filed, and organized repair records and paperwork on a regular basis.
  • Identified, ordered, retrieved, and installed replacement parts for vehicles.
  • Disassembled and reassembled vehicle components to facilitate access for dent technicians.
  • Solved complex and unique challenges related to parts removal and installation.
  • Trained and mentored new removal and installation employees.
  • Traveled regularly for work, managing logistics and resolving travel-related challenges.
  • Worked independently with minimal supervision, ensuring consistent quality and efficiency.

Private Music Instructor

Private Practice
01.2012 - 05.2022
  • Taught music theory and guitar to private students across varying skill levels.
  • Worked with learners from a wide range of age groups, adapting teaching methods to individual needs.
  • Planned and scheduled lesson times to optimize student progress and availability.
  • Built strong rapport and maintained positive relationships to encourage long-term engagement and motivation.

Music Teacher

Cashion Middle School
01.2014 - 01.2016
  • Developed and delivered lesson plans for middle school students covering advanced topics such as music theory, aural skills, and guitar technique.
  • Provided direct instruction to ensure student comprehension and mastery of material.
  • Offered individualized tutoring and support outside regular class hours to address specific learning needs.
  • Communicated regularly with parents to discuss student progress and highlight areas for improvement.
  • Planned, rehearsed, and performed musical pieces with students for audiences including faculty, peers, and parents.
  • Collaborated with faculty and administration through regular meetings to align teaching strategies with school objectives.

Education

B.F.A. - Music and Classical Guitar

University of Central Oklahoma
05-2018

Skills

  • Creativity
  • Efficiency
  • Written Communication
  • Problem Solving
  • Time Management
  • Critical Thinking
  • Adaptability
  • Organization
  • Active listening

LANGUAGES

Spanish: Intermediate

Timeline

Managed Repair Representative

Progressive Insurance
05.2022 - Current

Music Teacher

Cashion Middle School
01.2014 - 01.2016

Administrator/Removal and Installation Specialist

Champion Auto Hail Repair
01.2012 - 05.2022

Private Music Instructor

Private Practice
01.2012 - 05.2022

B.F.A. - Music and Classical Guitar

University of Central Oklahoma

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