Bryneisha Johnson
Pembroke Pines,FL
Summary
A dedicated and detail-oriented professional with over five years of experience in communications and data entry. Skilled in operating teletype systems, managing sensitive information, and supporting operations with efficient and accurate transmission of critical information. Adept at multitasking and maintaining confidentiality in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Receptionist
Chestnut Insurance Agency
01.2016 - 01.2018
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Answered central telephone system and directed calls accordingly.
- Improved customer satisfaction by providing prompt and accurate information on insurance policies and procedures.
- Ensured accuracy in data entry tasks, minimizing errors and ensuring complete record-keeping for clients accounts.
- Handled cash transactions and maintained sales and payments records accurately.
Team Lead
Inktel Contact Center Solutions
01.2018 - 01.2020
- Supported investigative reporting efforts by assisting with research tasks such as public records requests.
- Managed database systems to track and analyze operational data.
- Increased client retention through attentive service and proactive issue resolution. Maintained a retention rate 80% or higher each week.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Boosted staff retention rates through effective mentoring and coaching initiative
Service Delivery Coordinator
Esquire Deposition Solutions
01.2020 - Current
- Answer emails and phone calls from law firms and regional local offices in regards to upcoming trials, hearings, motions, and depositions
- Schedule proceedings on behalf of law firms and Enterprise clients.
- Developed strong relationships with clients and vendors, resulting in improved service satisfaction levels.
- Collaborated with department leaders to identify court reporter or digital reporter staffing requirements for resulting in improved workforce planning and reduced turnover rates.
- Maintained high customer satisfaction levels through diligent oversight of service delivery standards.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Education
Associates Degree - Psychology
Broward College
Fort Lauderdale, FL06.2021
Skills
- Ability to type 50-70 WPM
- Data Entry
- Willingness to learn
- Law and government
- Microsoft Office
- Organizational skills
- Communication skills
- Multi-tasking
- Confidentiality
Timeline
Service Delivery Coordinator
Esquire Deposition Solutions
01.2020 - Current
Team Lead
Inktel Contact Center Solutions
01.2018 - 01.2020
Receptionist
Chestnut Insurance Agency
01.2016 - 01.2018
Associates Degree - Psychology
Broward College
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