Brynlee Wilson
Saint George,UT
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Offering excellent communication and good judgment. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Cowboys And Indians
St. George, UT
06.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Streamlined the checkout process for faster service and improved customer experience.
Hostess
Black Bear Diner
St. George, UT
01.2022 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Highschool -
Pine View High School
Saint George, UT05.2035
CNA
Dixie Tech
St. George, UT05.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
- Cash Handling
- Customer Focus
- Merchandise Restocking
- Retail Merchandising
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Active Listening
- Cooperative Attitude
- Team Collaboration
- Creative Thinking
- Customer Relations
- Order Taking
- Team Leadership
- Basic Mathematics
- Employee Training
- Payment Processing
- Customer Transactions
- Training and mentoring
- Inventory Stocking
- Refunds and exchanges
- Till Counting
- ID Verification
Certification
CPR
Timeline
Customer Service Cashier
Cowboys And Indians
06.2023 - Current
Hostess
Black Bear Diner
01.2022 - 06.2023
Highschool -
Pine View High School
CNA
Dixie Tech