Brynn Coscas

• Led team at Sephora, supporting team development and creating a welcoming environment for guests and staff.
• Exhibited strong self-motivation and accountability, consistently delivering high-quality results.
• Thrived in fast-paced, high-pressure environments, driving efficiency and meeting tight deadlines.
• Adapted quickly to new systems and responsibilities, enhancing team efficiency and showcasing versatility.
• Communicated effectively across diverse teams, fostering collaboration and strong professional relationships.
• Exhibited excellent organizational and time management skills while successfully managing multiple priorities.
• Maintained a customer-focused approach with professionalism, respect, and proactive support.

Led team with dynamic approach, driving initiatives with passion and dedication. Guided team using extensive expertise, fostering confidence and enthusiasm in daily operations. Nurtured and developed talent, creating supportive environment that encouraged team growth and collaboration. I lead by example, showing my team the true meaning of hard work, commitment, and excellence. My leadership style inspires respect and motivates my team to give their best, day in and day out.

• Managed daily operations and maintained store appearance standards.
• Led team meetings to discuss sales strategies and product launches.
• Trained staff on customer service techniques and product knowledge.

Oversaw operations across multiple AJ’s Fine Foods Floral Boutique locations, managing scheduling, client consultations, inventory control, invoicing, ordering, vendor relations, and staff training to ensure seamless service delivery. Led luxury, customer experience–driven floral boutiques specializing in high-end events and large-scale parties, delivering creative and detail-focused floral design execution. Drove sales performance through strategic merchandising and promotional initiatives, aligning efforts with company metrics and goals to enhance customer engagement. Built strong client relationships by delivering exceptional, personalized service that encouraged repeat business and long-term loyalty. Cultivated high-performing teams through hands-on leadership and training, fostering a collaborative environment focused on delivering exceptional customer experiences.

• Managed daily operations of floral arrangements and inventory control.
• Oversaw staff scheduling and training for optimal team performance.
• Developed customer service protocols to enhance client satisfaction.

Advanced from part-time Florist to Assistant Manager, showcasing leadership and operational expertise. Recognized for self-motivation, accountability, and consistent success in fast-paced, high-pressure environments. Supported daily store operations while ensuring exceptional customer experiences and alignment with company standards and performance goals. Managed front-of-house leadership alongside back-end responsibilities, ensuring effective scheduling and operational organization. Cultivated professional relationships and a collaborative, service-driven environment prioritizing excellence and adaptability.

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• Assisted in managing daily operations and staff scheduling at a local flower shop.
• Coordinated inventory management to ensure fresh flowers and supplies were available.
• Trained new employees on customer service standards and product knowledge policies.

Managed inventory and sales operations for retail makeup and skincare products, supporting daily functions like handling inquiries, processing orders, and coordinating appointments to ensure smooth operations. Maintained up-to-date product knowledge through ongoing analysis, enabling informed customer support and enhancing service excellence.

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• Directed daily operations of salon and spa services to ensure smooth workflow.
• Managed team performance through training, coaching, and regular feedback sessions.
• Oversaw inventory management and supply ordering to maintain optimal stock levels.