Brynn Deckard
Newark,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tony Adams State Farm
Newark, OH
11.2021 - Current
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
State Farm
New Albany, OH
02.2015 - 10.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Licking Valley High School
Newark, OH05-2002
Dental Assisting
Licking County Joint Vocational School
Newark, OH05-2002
Some College (No Degree) -
Zane State College
Zanesville, OHSkills
- Account updating
- Paperwork Processing
- Scheduling
- Inbound and Outbound Calling
- Customer Service
- Credit card payment processing
- Problem-solving abilities
- Adaptive team player
- Positive and professional
- Typing proficiency
Certification
- P & C Licensed
Timeline
Customer Service Representative
Tony Adams State Farm
11.2021 - Current
Customer Service Representative
State Farm
02.2015 - 10.2021
High School Diploma -
Licking Valley High School
Dental Assisting
Licking County Joint Vocational School
Some College (No Degree) -
Zane State College
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