Brynnlee Massey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Upbeat, friendly, and good with customers.
Overview
4
4
years of professional experience
Work History
Server
Shuckers Oyster Bar
07.2021 - Current
- Used slow periods to restock supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints professionally to maintain positive reputation.
- Maintained clean and organized workspace to uphold restaurant hygiene standards.
- Maintained positive attitude to customers.
Hostess
Shuckers Oyster Bar
06.2021 - Current
- Answered customer questions about hours, wait times, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers positively upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone on POS system.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Front Desk Receptionist
Anytime Fitness
05.2020 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and other employees.
- Completed all tasks in compliance with company policies and procedures.
- Tracked important payment information spreadsheets and ran reports on daily income.
- Confirmed appointments and updated client records.
Education
Associate of Science - Oral Health
Florida State College At Jacksonville
Jacksonville, FL05.2025
High School Diploma -
Yulee High School
Yulee, FL05.2023
Skills
- Safe food handling
- Guest engagement
- Sales techniques
- Strong work ethic
- Fast learner
- POS system experience
- Computer skills
- Data entry
- Documentation and reporting
- Works well with others
Timeline
Server
Shuckers Oyster Bar
07.2021 - Current
Hostess
Shuckers Oyster Bar
06.2021 - Current
Front Desk Receptionist
Anytime Fitness
05.2020 - 10.2021
Associate of Science - Oral Health
Florida State College At Jacksonville
High School Diploma -
Yulee High School
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