Bryon A. Mack

Coordinated assembly of radio components with team members to meet client deadlines.

Reviewed and repaired faulty PCB boards to uphold quality standards.

Logged unresolvable defects and tagged PCB boards for designated department processing.

Managed accounts receivable processes and ensured timely invoice generation.

• Reconciled customer accounts to maintain accurate financial records.
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• Coordinated with internal teams to resolve billing discrepancies and disputes.
• Progressed from billing/order status representative to accounts receivable, gaining comprehensive understanding of financial processes.
• Assisted patients and doctors in placing orders for home care supplies, ensuring timely delivery and accurate processing.

• Promoted within the year to oversee pharmacy queue and accounts receivable functions.
• Managed order and account discrepancies to ensure accurate billing and smooth operations.
• Started as billing/order status representative, managing patient inquiries and order status.
• Enhanced patient experience by addressing individual care requirements.
• Assisted patients and doctors to place orders for home care supplies.

• Obtained prior authorizations from insurance for upcoming imaging appointments.
• Verified insurance eligibility for patients at a leading imaging center.
• Reviewed and processed insurance claims to ensure timely approvals.
• Contacted patients to verify appointments and review requirements and questionnaires.
• Communicated effectively with healthcare providers to gather necessary patient information.

• Registered patients, verified information and insurance, and collected copays to facilitate efficient emergency care.
• Served as patient access associate in emergency room, ensuring smooth patient registration process.
• Provided financial assistance information to patients and coordinated task delegation with team lead for shift operations.

• Handled customer inquiries, requests, and discrepancies to ensure resolution and satisfaction.
• Managed increasingly complex customer calls to support representatives in delivering effective service.
• Advanced to the customer retention position to enhance client satisfaction and loyalty.
• Managed team responsibilities by distributing tasks and arranging break times to optimize productivity.
• After my third year I was advanced to the team lead position for my team.
• Earned two promotions based on performance and dedication during my time at the company.
• The first promotion came within my second year of service.