BRYON HOLMES
Lawrenceville,GA
Summary
Seasoned Insurance and Restoration Professional with over 25 years of experience in auto, property, and large-loss claims. Expertise in complex property damage and bodily injury auto liability adjustments, alongside comprehensive estimating and claim handling for first-party homeowners and commercial losses. Demonstrated proficiency in restoration-focused large loss estimating.
Overview
29
29
years of professional experience
Work History
National Account Manager
Jenkins Restorations
Atlanta, GA
01.2022 - Current
- Cultivated and expanded relationships with target accounts, resulting in improved collaboration and client satisfaction
- Delivered presentations to target clients, effectively communicating value propositions and fostering engagement
- Develop annual business goals which details activities to follow during the fiscal year, that focus on reaching or exceeding desired goals set for the year
- Maintained accurate records of activities and sales in company CRM to ensure data integrity and support decision-making
- Acted as primary liaison for owned contacts to ensure effective communication
- Have a thorough knowledge of the clients' processes and standards, then assist in holding all involved Jenkins personnel to client guidelines, processes, and standards
- Work closely with the Business Development Leaders and other positions (GM, PMs, Estimators, etc.) in Jenkins Restorations offices to maintain and grow beneficial relationships with Jenkins Restorations
Regional Account Manager
Jenkins Restorations
Atlanta, GA
01.2020 - 01.2022
- Collaborated with Business Development Leaders and stakeholders (GM, PMs, Estimators) to strengthen and expand relationships within Jenkins Restorations.
- Engaged with customers through calls and meetings to confirm satisfaction with services provided.
- Provide presentations to target clients
- Liaised with key contacts to enhance communication and address client needs.
Business Development Leader
Jenkins Restorations
Atlanta, GA
01.2018 - 01.2020
- Grew and developed target account relationships, enhancing customer loyalty and engagement
- Engaged with customers through regular calls and meetings, assessing satisfaction and ensuring alignment with expectations
- Acted as the primary point of contact for owned contacts, facilitating communication and relationship management.
Large Loss Estimator
Jenkins Restorations
Virginia Beach, VA
01.2012 - 01.2018
- Prepared estimates for fire, water, wind, catastrophic losses, new construction, and remodeling worth several million dollars.
- Negotiated scopes and estimated costs with insurance adjusters to reach consensus.
- Established initial overall budgets for projects, ensuring alignment with client expectations.
- Work hand and hand with the project managers and architects on estimate scopes, costs and any code applicable items.
- Facilitated pre-construction meetings with the customer, project manager, and architect.
Outside Property Claims Representative
Hartford
Chesapeake, VA
01.2007 - 01.2011
- Reviewed and clarified coverage details with insureds to enhance their understanding and satisfaction.
- Negotiated scope and costs with customer's contractor to align expectations and facilitate timely repairs.
- Prepared estimates for homeowners and commercial lines via the Xactimate estimating system.
- Investigated claim coverage to determine eligibility and ensure proper processing.
Casualty Claims Adjuster
United Service Automobile Association (USAA)
Norfolk, VA
01.1998 - 01.2007
- Evaluated and negotiated claim settlements through effective communication via telephone, written correspondence, and face-to-face interactions.
- Investigated and verified coverage, legal liability, and damage extent to ensure accurate claim evaluations.
- Organized litigation, subrogation, and arbitration files by systematically categorizing documents and evidence to support case preparation. for litigation, subrogation and arbitration.
Education
Certificate of Completion - Dwelling Damage Estimating
Vale National Training Center
Fresno, CA01-2007
B.S. - Business Management
Norfolk State University
Norfolk, VA01-1997
Skills
- Account management
- Relationship management
- Client engagement
- Sales strategy
- Proposal development
- Contract negotiation
- Pipeline forecasting
Timeline
National Account Manager
Jenkins Restorations
01.2022 - Current
Regional Account Manager
Jenkins Restorations
01.2020 - 01.2022
Business Development Leader
Jenkins Restorations
01.2018 - 01.2020
Large Loss Estimator
Jenkins Restorations
01.2012 - 01.2018
Outside Property Claims Representative
Hartford
01.2007 - 01.2011
Casualty Claims Adjuster
United Service Automobile Association (USAA)
01.1998 - 01.2007
Certificate of Completion - Dwelling Damage Estimating
Vale National Training Center
B.S. - Business Management
Norfolk State University