BRYSHAWNNA WHEELER
Kalamazoo,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Business Banker
PNC BANK
04.2022 - 02.2023
- Met with over 40 existing clients and prospects through incoming calls and other contacts to discuss business needs.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
Customer Service Representative
Stericycle
09.2017 - 11.2020
- Responded to 30 plus customer requests for products, services, and company information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Loader, Unload-er, Sorter
UPS
05.2018 - 05.2020
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
- Unloaded 500 plus packages with care and placed in proper staging area.
- Loaded 200 plus packages onto pallets and into staging area.
- Utilized sorting systems to sort items fast and accurately.
Customer Relationship Specialist
Trugreen
04.2016 - 01.2017
- Collections for past due payments.
- Worked with multiple screens and programs to resolve customer issues.
- Provided excellent customer service and provided answers to client questions within set standards for over 20 customers each day.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed strong customer relationships through exceptional communication skills and empathy.
Marketing Associate
The Vibrant Energy group
04.2015 - 11.2016
- Planned and executed over 3 events and marketing programs to increase qualified leads.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Optimized customer engagement through tailored email marketing strategies.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
Education
Certification - Data Analysis
The Academy Dream Coursera
Online Diploma -
Ben Davis High School
Indianapolis, IN05.2011
Skills
- Teller Support
- Portfolio Management
- Price Analysis
- Regulatory Compliance
- Telephone Skills
- Email Etiquette
- CRM Software
- Project Management
- Appointment Scheduling
- Data Collection
- Data Entry
- Account Updating
- Shipment Processing
- Warehouse Safety
- Material Handling Regulatory Compliance
- Quality Control
- Materials Handling and Transport
- Content Optimization
- Brand Building
- Strategic Planning
- Client Relationship Management
- Research and Trend Analysis
References
- Katrice Jordan, (317)361-6723
- Tanasha Anders, (317) 413-9740
- Rickey Owens, (269) 369-0427
Timeline
Business Banker
PNC BANK
04.2022 - 02.2023
Loader, Unload-er, Sorter
UPS
05.2018 - 05.2020
Customer Service Representative
Stericycle
09.2017 - 11.2020
Customer Relationship Specialist
Trugreen
04.2016 - 01.2017
Marketing Associate
The Vibrant Energy group
04.2015 - 11.2016
Certification - Data Analysis
The Academy Dream Coursera
Diploma -
Ben Davis High School