Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRYSHAWNNA WHEELER

Kalamazoo,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Business Banker

PNC BANK
04.2022 - 02.2023
  • Met with over 40 existing clients and prospects through incoming calls and other contacts to discuss business needs.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Increased client satisfaction by providing tailored financial solutions and personalized banking services.

Customer Service Representative

Stericycle
09.2017 - 11.2020
  • Responded to 30 plus customer requests for products, services, and company information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Loader, Unload-er, Sorter

UPS
05.2018 - 05.2020
  • Collaborated with team members to maintain efficient workflow.
  • Followed all safety and security protocols to minimize risk of injury.
  • Unloaded 500 plus packages with care and placed in proper staging area.
  • Loaded 200 plus packages onto pallets and into staging area.
  • Utilized sorting systems to sort items fast and accurately.

Customer Relationship Specialist

Trugreen
04.2016 - 01.2017
  • Collections for past due payments.
  • Worked with multiple screens and programs to resolve customer issues.
  • Provided excellent customer service and provided answers to client questions within set standards for over 20 customers each day.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed strong customer relationships through exceptional communication skills and empathy.

Marketing Associate

The Vibrant Energy group
04.2015 - 11.2016
  • Planned and executed over 3 events and marketing programs to increase qualified leads.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Optimized customer engagement through tailored email marketing strategies.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.

Education

Certification - Data Analysis

The Academy Dream Coursera
Online

Diploma -

Ben Davis High School
Indianapolis, IN
05.2011

Skills

  • Teller Support
  • Portfolio Management
  • Price Analysis
  • Regulatory Compliance
  • Telephone Skills
  • Email Etiquette
  • CRM Software
  • Project Management
  • Appointment Scheduling
  • Data Collection
  • Data Entry
  • Account Updating
  • Shipment Processing
  • Warehouse Safety
  • Material Handling Regulatory Compliance
  • Quality Control
  • Materials Handling and Transport
  • Content Optimization
  • Brand Building
  • Strategic Planning
  • Client Relationship Management
  • Research and Trend Analysis

References

  • Katrice Jordan, (317)361-6723
  • Tanasha Anders, (317) 413-9740
  • Rickey Owens, (269) 369-0427

Timeline

Business Banker

PNC BANK
04.2022 - 02.2023

Loader, Unload-er, Sorter

UPS
05.2018 - 05.2020

Customer Service Representative

Stericycle
09.2017 - 11.2020

Customer Relationship Specialist

Trugreen
04.2016 - 01.2017

Marketing Associate

The Vibrant Energy group
04.2015 - 11.2016

Certification - Data Analysis

The Academy Dream Coursera

Diploma -

Ben Davis High School

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BRYSHAWNNA WHEELER