Hannah Downs
Diamond Springs,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Transaction Coordinator
GUILD MORTGAGE COMPANY, LLC
03.2020 - 07.2024
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
- Improved overall efficiency of the office by creating templates and checklists for recurring tasks in the transaction process.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Ensured compliance with federal, state, and local regulations at every stage of transaction, safeguarding interests of all parties involved.
- Fostered culture of continuous improvement by soliciting feedback from clients post-closing, leading to service enhancements.
Personal Assistant and Household Manager
Cedar View Inc.
09.2016 - 03.2020
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Koto Grille: Hostess Cashier, Food Server, Table Busser
Red Hawk Casino
12.2014 - 04.2016
- Completion and acceptance of all monetary transactions processed through the restaurant
- Operation of a Point of Sale system
- Adhere to and enforce stringent cash handling policies
- Maintain a running knowledge of Tribal members and address them by name
- Intake of to go orders
- Maintain accuracy of food orders and a timely food delivery to guests
- Maintain direct compliance with food safety codes at all times
Waterfall Buffet: Hostess Cashier
Red Hawk Casino
09.2013 - 12.2014
- Follow regulations in regard to addressing guest dissatisfaction with their meals
- Operation of a Point of Sale system
- Adhere to cash handling policies
- Address and solve issues within the even distribution of seating guests throughout the dining room
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Sales Clerk and Cashier
Placerville News Company
11.2010 - 09.2013
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Assisted customers by finding items quickly to boost store satisfaction rating.
- Processed money orders and sales transactions
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
Education
Bachelor of Arts - Child Development Individualized
California State University, Sacramento
Sacramento, CA08.2019
High School Diploma -
El Dorado Union High School
Placerville, CA06.2013
Skills
- Deadline management
- Data entry proficiency
- Property research
- Escrow coordination
- Teamwork and collaboration
- Customer service
- Willing to learn
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Proficient in Salesforce
Timeline
Transaction Coordinator
GUILD MORTGAGE COMPANY, LLC
03.2020 - 07.2024
Personal Assistant and Household Manager
Cedar View Inc.
09.2016 - 03.2020
Koto Grille: Hostess Cashier, Food Server, Table Busser
Red Hawk Casino
12.2014 - 04.2016
Waterfall Buffet: Hostess Cashier
Red Hawk Casino
09.2013 - 12.2014
Sales Clerk and Cashier
Placerville News Company
11.2010 - 09.2013
High School Diploma -
El Dorado Union High School
Bachelor of Arts - Child Development Individualized
California State University, Sacramento
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