Bryson Francis
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams
Metairie, LA
08.2023 - Current
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Specialist
Sherwin Williams Co
Thibodaux, LA
04.2021 - 05.2022
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Contacted new and existing customers to outline benefits of products.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
Floater/zone
Sherwin Williams Co
Thibodaux, LA
06.2022 - 08.2023
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
Key Holder Supervisor
Home Goods
Houma, LA
05.2018 - 01.2019
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10.2023
Skills
- Sales closing
- On-site product demonstrations
- Administrative Management
- Staff Scheduling
- Policy Development and Enforcement
- Lead generation
- Mentoring and Coaching
- Hiring and Training
- Key account generation
- Product and service knowledge
- Inventory Control
- Pricing Strategies
- Team Leadership
Timeline
Assistant Store Manager
Sherwin-Williams
08.2023 - Current
Floater/zone
Sherwin Williams Co
06.2022 - 08.2023
Sales Specialist
Sherwin Williams Co
04.2021 - 05.2022
Key Holder Supervisor
Home Goods
05.2018 - 01.2019
Bachelor of Science - Business Management
University of Phoenix