Bryson Hammond
The Colony
Summary
Operations and hospitality expert skilled in optimizing workflows and enhancing customer satisfaction across various environments. Experience in managing logistics and vendor partnerships, coupled with a strong commitment to team development and process improvement, underscores readiness to drive success in a dynamic organization.
Overview
12
12
years of professional experience
Work History
Director of Operations
Gourmeats LLC
02.2025 - Current
- Spearheaded large-scale event coordination, consistently exceeding client expectations and service standards
- Directed operational strategy, overseeing logistics and event execution to ensure seamless service delivery
- Implemented process improvements that streamlined operations and enhanced team productivity
- Managed vendor partnerships and procurement processes, optimizing inventory control to maximize profitability
- Recruited, trained, and developed staff, fostering a high-performance and accountability-driven culture
Floor Manager
Pangea Dallas
05.2024 - Current
- Oversaw front-of-house operations to elevate guest experiences in alignment with fine dining standards
- Collaborated with culinary and bar teams to streamline service execution and improve operational efficiency
- Led workforce management initiatives, optimizing scheduling and coaching for enhanced team performance
- Proactively resolved guest concerns, reinforcing brand reputation and customer retention
- Ensured full compliance with health, safety, and sanitation regulations
Food Court Sales Assistant
Costco Wholesale
10.2017 - 06.2022
- Provided high-volume customer service, enhancing customer satisfaction in a fast-paced retail food environment
- Executed food preparation and service, ensuring compliance with food safety and sanitation protocols for quality assurance
- Managed POS transactions accurately, reinforcing financial accountability and trust with customers
- Maintained cleanliness and operational readiness of all service areas and equipment
- Supported inventory replenishment and stock control to ensure uninterrupted service flow
- Collaborated with team members to optimize throughput during peak business hours
Team Member
Pollo Tropical
Lewisville
01.2016 - 03.2017
- Addressed and resolved customer concerns, enhancing overall guest satisfaction
- Executed standardized food preparation and presentation procedures, ensuring consistent brand quality
- Cross-trained across multiple functions, enhancing team adaptability and operational effectiveness
- Supported inventory management and supply chain processes, facilitating seamless operations
Referee
The Colony Youth Football Association
03.2014 - 08.2015
- Assessed penalties and resolved disputes effectively in high-pressure situations
- Utilized conflict resolution and decision-making skills to maintain order during competitions
- Enforced rules and regulations to ensure integrity and fairness in competitive play
Education
High School Diploma -
The Colony High School
The Colony, TX06-2015
Composite Science (Secondary)
East Texas Baptist University
Marshall, TXSkills
- Operations Management
- Strategic Planning & Execution
- Process Improvement
- Inventory & Cost Control
- Supply chain management
- Team Leadership & Development
- Customer Experience Optimization
- Communication & Interpersonal Skills
References
Available upon request
Timeline
Director of Operations
Gourmeats LLC
02.2025 - Current
Floor Manager
Pangea Dallas
05.2024 - Current
Food Court Sales Assistant
Costco Wholesale
10.2017 - 06.2022
Team Member
Pollo Tropical
01.2016 - 03.2017
Referee
The Colony Youth Football Association
03.2014 - 08.2015
High School Diploma -
The Colony High School
Composite Science (Secondary)
East Texas Baptist University