Brittany Sams
Monroe,NC
Summary
Skilled team player with strong background in customer service environments. Works well independently and in group settings, to handle assignments and always ready to help others. Quick learner with good computer abilities. Hardworking and focused on completing work quickly. Reliable team member accustomed to taking on tasks.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
CPC
02.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Expresslane Dept Lead
Harris Teeter
11.2020 - 01.2023
- Assessed customer needs and offered solutions to improve loyalty
- Supervised department employees and monitored equipment to support daily needs, providing hands-on coaching as needed
- Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences
- Delegated tasks, communicated expectations, and directed workflow to improve performance and productivity.
Customer Service
Harris Teeter
08.2015 - 11.2020
- Shared insights with management regarding customer inquiries, concerns, and complaints to improve associate and customer interactions
- Answered inbound calls to assist customers with various needs and questions, routing to appropriate department/manager if needed
- Completed paperwork associated with wire transfers, price adjustments, customer returns, and cash register operation
- Trained new associates on company programs and policies.
Education
CNA 1
2013
High School Diploma -
David W. Butler
06.2012
Skills
- Problem-solving
- Staff training
- Team motivation
- Verbal communication
- Performance reviewing
- Task delegation
- Time Management
- Active Listening
- Appointment Scheduling
- Telephone Etiquette
- Patient Confidentiality
- Empathy and Compassion
Personal Information
Title: Customer Service Professional
Timeline
Patient Services Coordinator
CPC
02.2023 - Current
Expresslane Dept Lead
Harris Teeter
11.2020 - 01.2023
Customer Service
Harris Teeter
08.2015 - 11.2020
CNA 1
High School Diploma -
David W. Butler
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