Bailey Serna

Killeen

Summary

Detail-oriented and customer-focused professional with experience in client service, scheduling, multitasking, and administrative support. Background in dog grooming and front desk reception has strengthened communication, organization, problem-solving, and time management skills in fast-paced environments. Seeking a remote work-from-home position where strong customer service and computer skills can support a productive online team.

Overview

years of professional experience

Work History

Dog Groomer / Receptionist

The Pet Stop

Killeen, TX

12.2025 - Current

Provided grooming services, including bathing, brushing, and nail trimming for various dog breeds.
Managed daily appointments, customer check-ins, and scheduling for grooming services
Answered phones, responded to customer questions, and handled booking requests
Maintained accurate client records and payment processing
Delivered excellent customer service and resolved client concerns professionally
Coordinated with team members to maintain efficient daily operations
Balanced multiple tasks in a fast-paced environment while meeting deadlines

Pet Stylist

PetCo

Cedar Hill, TX

05.2023 - 10.2025

Groomed pets using clippers, scissors, and brushes to achieve desired styles and owner preferences.
Ensured accurate record-keeping of services performed and customer interactions for follow-up purposes.
Developed efficient workflow processes that improved appointment scheduling and reduced wait times for clients.
Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.

Receptionist Administrator

Pets of Perfection

Midlothian, TX

01.2022 - 02.2023

Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
Maintained accurate records of client information and appointments in digital management systems.
Assisted in onboarding new pets and owners, facilitating smooth integration into services offered.
Developed and implemented organizational systems to enhance office efficiency and workflow.
Answered incoming calls, directing clients to individuals addressing specific needs.

Education

High School Diploma -

GED

Skills

Customer service
Calendar management
Data entry skills

Teamwork and collaboration
Multitasking
Computer skills

Timeline