BSHARA KHSHIBOUN
Chandler,AZ
Summary
Dedicated employee pursuing a challenging role to expand medical expertise while progressing towards a medical billing and coding certification. Possessing prior medical experience and a comprehensive grasp of eligibility and benefit verification, alongside exceptional customer service abilities. Proficient in various computer systems, including the Epic system, and adept at claims follow-up, payment posting, and related tasks. Demonstrating self-motivation and consistently delivering high-quality work, I am a valuable asset to any team. Moreover, I am fluent in English, Arabic, and Hebrew.
Overview
7
7
years of professional experience
Work History
PAR Lll Team Lead
Neighborhood Outreach Access to Health
10.2022 - 06.2024
- Payment Posting
- Provided exceptional customer service support.
- Managed high volume of inbound and outbound calls.
- Conducted insurance verification for patients.
- Complex review of payor rejections/ claim denials
- Reconsideration Request/ Appeals
- Assisting with denial projects for specific payors
- Handling escalation calls as a team lead
Medical Driver
Independent Contractor
01.2019 - 01.2022
- Delivered exceptional customer service focusing on client satisfaction
- Assisting patients with ambulation/ mobility need
- Medication Management
- Attending doctors’ appointments as needed
- Patient pick up/ drop off
- Providing family with updates regarding patient needs
Front Office Receptionist
Monsours Dental
01.2017 - 01.2019
- Assisting patients with billing related questions
- Handled customer service calls.
- Authorizations/ Medical records request
- Eligibility/ Benefit verification
- Patient Check In/ Check Out
- Scheduling/ Rescheduling appointments
Education
Medical Billing/ Coding Certification
AAPC
General Education - undefined
Mountain Ridge High School
01.2008
Skills
- Proficient Bilingual Communicator
- Federally Qualified Health Center Expertise
- Accurate Payment Posting
- Data Entry Expertise
- Proficient in EMR Systems
- Familiarity with AHCCCS Payors
- Effective Communication
- Effective Time Allocation
- Service Excellence
- Skilled in Epic Systems Navigation
- Computer Literacy
Languages
Arabic
Native or Bilingual
Hebrew
Professional Working
Timeline
PAR Lll Team Lead
Neighborhood Outreach Access to Health
10.2022 - 06.2024
Medical Driver
Independent Contractor
01.2019 - 01.2022
Front Office Receptionist
Monsours Dental
01.2017 - 01.2019
General Education - undefined
Mountain Ridge High School
Medical Billing/ Coding Certification
AAPC
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