I have been in the retail, customer service industry for 10+ years. I am a dedicated hard worker and fast paced learner. I go above and beyond for my employer and customers alike! I take pride in my capabilities and honor my integrity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Professional Cleaning Company
Pensacola, Florida
04.2026 - Current
Cleaned residential and commercial spaces using company-approved products and techniques.
Organized cleaning supplies and equipment for efficient workflow during daily tasks.
Ensured adherence to safety standards while performing cleaning duties in various environments.
Collaborated with team members to maintain high cleanliness standards across all locations.
Assisted in training new staff on proper cleaning methods and safety protocols.
Conducted inspections of cleaned areas to ensure quality and thoroughness of work performed.
Managed inventory of cleaning supplies, notifying management of low stock levels as needed.
Responded promptly to client requests for specific cleaning tasks or special instructions.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Changed bed linens and towels, tidied up rooms.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Used cleaning chemicals following proper guidelines.
Emptied trash receptacles throughout the property.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Interacted pleasantly with clients and guests when performing daily duties.
Cleaned building floors by sweeping, mopping and scrubbing.
Maintained and organized cleaning supplies stock.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Disinfected telephones, light switches and other frequently touched objects.
Responded to requests from guests regarding housekeeping needs.
Reported any maintenance issues or damage to supervisors immediately.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Followed safety procedures when handling hazardous materials.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Ensured that all health standards were met during cleaning operations.
Observed proper use of chemicals when cleaning various surfaces.
Inspected guest rooms after cleaning to ensure they were presentable.
Returned rooms to occupant-ready status to satisfy future guests.
Maintained a clean linen closet by folding sheets neatly on shelves.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Scrubbed kitchen appliances, countertops and fixtures.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Laundered sheets and removed stains to restore linens to pristine condition.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Provided information about hotel services upon request from guests.
Organized closets with hangers for guests' clothing items.
Requested maintenance orders to fix non-working equipment and address room damage.
Assisted in laundry services including washing, drying, and folding linens.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Adhered to daily cleaning schedules and updated as needed based on demand.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Checked inventory for required supplies and made lists for needed cleaning products.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Swept and damp-mopped private stairways and hallways.
Communicated with maintenance team on damages to repair.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Retail Sales Associate
EG America- tom thumb
10.2023 - 01.2026
Prepare merchandise for purchase or rental.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Clean shelves, counters, and tables.
Inventory stock and requisition new stock.
Greet customers and ascertain what each customer wants or needs.
Maintain records related to sales.
Ticket, arrange, and display merchandise to promote sales.
Place special orders or call other stores to find desired items.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Estimate quantity and cost of merchandise required, such as paint or floor covering.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Demonstrate use or operation of merchandise.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Retail Sales Associate
Wal-Mart Stores, Inc.
03.2023 - 09.2023
Exchanged merchandise for customers and accept returns.
Maintain inventory by checking merchandise to determine inventory levels.
Maintain a safe and clean store environment by developing and publishing evacuation routes.
Maintaining store standards and appearance as established by Store Manager and Wal-Mart Corporate.
Obtained instructions from supervisors and General Managers fast, and get the task.
Coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Grasp I need what to do and need very little recap on the subject.
Organized and streamlined the workflow to be more efficient and productive within the cash office.
Enter accurate information into databases, process letters and correspondence to customers, read electronic mail messages on a daily basis.
Using all ladders and ensuring are not left on the sales floor.
Gained experience in merchandising by setting up store merchandise displays.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Education
GED - General Studies
George Stone Career Center
Pensacola, FL
10.2009 - 01.2010
Skills
Customer service
Operate the cash register
Cashiering
Attentive
Sales management
Stock merchandise
Customer retention
Certification
Medical Transcriptionist
Languages
English, Advanced
Skills
15 years, 7 years, 7 years, 15 years, 7 years, 4 years, 5 years