Buffy Croft
Santee,California
Summary
Dynamic professional with a proven track record in customer service and cash handling, demonstrated through successful roles at Planet Hollywood and other esteemed companies. Excelled in creating loyal clientele by delivering personalized experiences and showcasing alcohol awareness. Skilled in fostering positive environments and managing large groups, significantly enhancing customer satisfaction and repeat business.
Overview
2025
2025
years of professional experience
Work History
Cocktail Server
Planet Hollywood
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Assistant Manager
Totally For Kids
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Dollar Tree Distribution Center
10.2023 - 12.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Dollar Tree Distribution Center
10.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Sales Associate
Nine West
08.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
None - Business
Tulsa Jr College
Tulsa,OkSkills
- Customer Service
- Cash Handling
- Handling large groups
- Alcohol awareness
Timeline
Sales Associate
Dollar Tree Distribution Center
10.2023 - 12.2024
Cashier
Dollar Tree Distribution Center
10.2023 - 01.2024
Sales Associate
Nine West
08.2018 - 09.2020
Cocktail Server
Planet Hollywood
Assistant Manager
Totally For Kids
None - Business
Tulsa Jr College
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