Buffyd Kenneson
Mount Pleasant,SC
Summary
Dynamic hospitality professional with a proven track record at Coconut Joes Bar And Grill, excelling in customer service and cash handling. Recognized for strong multitasking abilities and an engaging personality, I effectively trained staff and resolved customer issues, enhancing guest satisfaction and operational efficiency in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Bartender
Coconut Joes Bar And Grill
Isle of Palms, SC
04.2024 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in managing inventory by tracking stock levels and placing orders as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new bartenders on drink preparation techniques and service protocols to ensure consistency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
FOH Support/Banquet Bartender
Covered Bridge Farm Table
Campton Lower Village, NH
02.2014 - 03.2024
- Managed bar setup and breakdown for events, ensuring efficient service delivery.
- Crafted specialty cocktails and beverages to enhance guest experience.
- Trained new bartenders on drink preparation and customer service protocols.
- Collaborated with event coordinators to align beverage offerings with themes.
Snowsports Desk Supervisor/Event Bartender
Waterville Valley Ski Resort & Golf Club
Waterville Valley, NH
10.2009 - 04.2022
- Supervised daily operations, ensuring seamless coordination among team members and departments.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented scheduling systems to optimize staff allocations during peak seasons.
- Developed training materials to enhance onboarding processes for new employees.
- Resolved customer inquiries and complaints efficiently, enhancing guest satisfaction ratings.
- Collaborated with management to strategize marketing initiatives for seasonal promotions.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Established relationships with guests to grow and retain client base.
- Created a welcoming atmosphere at the front desk by maintaining a clean, organized workspace and offering friendly assistance to guests upon arrival.
- Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
Education
High School Diploma - General Studies
Plymouth Regional
Plymouth, NH06.1994
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Engaging personality
Cleanliness and hygiene
Payment processing
Handling difficult customers
Hospitality service expertise
Courteous
Cash and credit transactions
Timeline
Bartender
Coconut Joes Bar And Grill
04.2024 - Current
FOH Support/Banquet Bartender
Covered Bridge Farm Table
02.2014 - 03.2024
Snowsports Desk Supervisor/Event Bartender
Waterville Valley Ski Resort & Golf Club
10.2009 - 04.2022
High School Diploma - General Studies
Plymouth Regional