Leslie Nye
Boise,ID
Summary
With a proven track record at SQM Group, I excel in customer service and complaint resolution, demonstrating punctuality and reliability. My experience spans from enhancing customer satisfaction to effectively managing both inbound and outbound calls, showcasing my professional telephone demeanor and deep product knowledge. Achieved significant customer service milestones, underscoring my commitment to excellence.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
SQM Group
Coeur D Alene, ID
03.2023 - 10.2025
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
Verification Specialist
ClientHub
10.2017 - 03.2019
- Verified potential home buyers online information & connected potential home buyers with Real Estate agents
Call Center Representative
Directv
07.2014 - 08.2016
- Advanced call specialist
- Trained in Cancellation, retention, chronic caller, billing & technical support
Call Center Representative
Teleperformance- AT&T
07.2013 - 06.2014
- Proven ability to handle all customer service concerns for AT&T customers
- Billing & payments
- Order processing
- Technical support
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Call Center Representative
Intelesure Marketing Services
03.2010 - 02.2013
- Proven ability to make outbound calls daily to existing & new customers
- Proven ability to handle inbound calls to client's satisfaction
- Proficient in providing information & selling items & services to customers
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Realtor
Coldwell Banker Aspen Realty
06.2002 - 11.2009
- Successfully worked with home buyers & sellers to profitably list & sell homes while ensuring positive experiences for everyone involved
Education
Liberal Arts - general education
DeAnza Jr. College
01.1983
Monta Vista High School -
Monta Vista High School
01.1979
Skills
- Call Center
- CSR
- Customer Care
- Customer Support
- Customer Service
- Complaint resolution
- Punctuality and reliability
- Product knowledge
- Inbound and outbound calling
- Opening and closing accounts
- Professional telephone demeanor
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Objective
I am looking for a position where I will be able to use my communication & interpersonal skills in a stimulating and challenging environment.
Timeline
Customer Service Representative
SQM Group
03.2023 - 10.2025
Verification Specialist
ClientHub
10.2017 - 03.2019
Call Center Representative
Directv
07.2014 - 08.2016
Call Center Representative
Teleperformance- AT&T
07.2013 - 06.2014
Call Center Representative
Intelesure Marketing Services
03.2010 - 02.2013
Realtor
Coldwell Banker Aspen Realty
06.2002 - 11.2009
Liberal Arts - general education
DeAnza Jr. College
Monta Vista High School -
Monta Vista High School
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