BULENT AMAN

• Operating over $1million monthly business with 45 employees.
• Coordinated and streamlined daily functions for six restaurant concepts and five retail markets, ensuring efficient service delivery at Bush Intercontinental Airport.
• Directed operational activities to enhance customer experience and streamline processes at IAH Airport retail locations.
• Implemented effective scheduling strategies to maintain adequate staffing levels during peak operational hours.
• Guided team members through mentorship initiatives aimed at improving overall service quality.
• Analyzed customer feedback and refined operational approaches to improve service quality at airport retail locations.
• Assessed employee performance and provided actionable feedback to foster professional growth.
• Implemented and monitored health and safety protocols to ensure a safe shopping environment.
• Mediated employee and customer conflicts to foster a collaborative work environment.
• Ensured compliance with all company policies and procedures.
• Designed and launched targeted initiatives aimed at boosting sales performance and improving customer experience.
• Resolved customer complaints in a professional manner while maintaining high customer satisfaction levels.
• Established effective communication systems between departments to ensure smooth workflow.
• Identified potential risks within the store environment and took corrective action when necessary.
• Provided exceptional customer service by responding promptly to customer inquiries and complaints.
• Implemented cost-saving measures to improve profitability.
• Recruited, developed, and trained staff while fostering a culture of pride and teamwork.
• Managed food quality, presentation, and ordering to adhere to set budgets and cost goals.
• Directed oversight of liquor sales to maintain product quality and ensure budget compliance via accurate inventory assessments.
• Ensured exceptional customer service standards and addressed customer issues promptly.
• Scheduled staffing for each concept to align with business needs and high-traffic periods within labor budgets.
• Adjusted staffing and food preparation swiftly in response to flight delays or cancellations.
• Collaborated with Union representatives to resolve employee-related matters.
• Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
• Maintained accurate records of stock levels, pricing information, orders placed, invoices received.
• Provided leadership during times of change or crisis situations within the store environment.
• Developed and implemented strategies for increasing customer satisfaction and loyalty.
• Conducted regular meetings with staff members to discuss progress towards goals and objectives.
• Analyzed financial statements to identify areas of improvement.
• Recruited, trained and supervised staff members in customer service and product knowledge.
• Organized monthly department meetings to discuss goals, objectives and any changes in policy or procedure.
• Evaluated employee performance and provided feedback on a regular basis.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Supervised employees through planning, assignments, and direction.
• Administered employee discipline through verbal and written warnings.
• Tracked monthly sales to generate reports for business development planning.
• Guided management and supervisory staff to promote smooth operations.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Directed daily operations to enhance customer service and operational efficiency.

Directed service execution and financial strategies for three-meal bistro café and catering company to enhance operational efficiency.

• Evaluated and enhanced food safety practices and quality assurance by sourcing fresh ingredients and crafting menu items from scratch each day.
• Developed strategic marketing initiatives to support catering business expansion and strengthen client engagement.
• Oversaw restaurant P&L management by conducting thorough cost assessments and implementing adjustments aligned with business objectives. Directed food cost control, labor cost optimization, and procurement of all products and produce.
• Ensure high-quality presentation in very high peak times of business for breakfast, brunch, lunch and dinner
• Lead by example and train staff in high standards of service in a friendly and professional setting
• Oversaw daily operations, ensuring efficient workflow and high service standards.

• Assist the management team in staffing of the restaurant and daily operational and procedural activities to help ensure the efficient operations of the restaurant in accordance with company policy and the respective state and federal laws.
• Supervise and direct staff (hourly team member) to assure guests are treated promptly and courteously; product is prepared as specified in both quality and quantity and restaurant maintain the restaurant properly adhering to all standards for food safety and sanitation.
• Assist in the recruitment, hiring and training for hourly members, evaluates the performance, recommends and submits wage increases for hourly team members.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines.
• Ensures proper execution of all accounting functions and complies with internal audit guidelines.
• Ability to listen and resolved any guest issue or complaint effectively.

• Manage daily three-meal high-volume restaurant operations and corporate/community and residential event catering with a focus on flawless execution, increasing profit and enhancing the guest experience in a safe environment
• Profit & Loss, food cost and inventory management based on my written budget and business plans/strategies, abiding by and comparing results EOM for future forecasting and budget improvement
• Ensure compliance for all hourly employees' hiring, termination, wages, schedule adherence and record-keeping on all required files and documents and ability to fix any error quickly and correctly
• Demonstrate leadership, integrity and promote team success by motivating others to accomplish goals and execute with high standards of hospitality
• Training and guiding all employees and assistant managers in day-to-day operations and cross-training for promotion opportunities by giving real-time, frequent feedback and personalized goal-setting
• Extensive knowledge and execution of food specs to ensure compliance with company standards and health laws in the City of Houston and Steritech Systems Inc.-then quickly create corrective actions to implement if any violations noted during audits
• Ability to listen and resolved any guest issue or complaint effectively
• Retain business with top, current and existing customers and ability to seek and grow sales with new customers in collaborating with the Local Sales Manager
• Partnering with local schools, churches and charity organizations through sponsorship opportunities and events in support of the Memorial and Dairy Ashford area

• Primary owner and operator of a café & deli in a corporate office building in Greenway Plaza
• Plan and create daily special menu
• Catering elegant corporate luncheons and seminars
• Order supplies and track inventories to meet budget and earn a profit
• Manage employees, payroll and food cost while in compliance to my created financial balance sheet

• Provide first-class customer service in an exclusive restaurant
• Setting up all workstations and tables
• Dedicated to providing fine services in a friendly atmosphere
• Responsible for ensuring that all passengers feel like every dining experience is a special occasion
• Experienced in dealing with people from many backgrounds from all over the world

• Create special moments for guests in a ballroom of a six-star hotel and be responsible for presenting a very elegant atmosphere and refined service for guests` special event
• Offer professional service for celebrities and politicians
• Build high standards of comfort level for each guest during their stay.
• Provide quality atmosphere and services of a historical palace to our guest.