Bulinda Moore
Albany
Summary
Accomplished Customer Service Representative with a proven track record at Turbo Tax, where I excelled in fostering customer loyalty through empathetic engagement and effective problem resolution. Skilled in Microsoft Office Suite and active listening, I consistently ensured high levels of customer satisfaction and efficiency, managing multiple tasks with a keen eye for detail.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Concentrix/United Health
Customer Service Representative
Accenture/ V-Dart
Customer Service Representative
Teleperformance
Customer Service Agent
Turbo Tax
12.2024 - 02.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
Direct Care Provider - Medical Social Work
Albany Technical College
Albany, GA07.2005
Medical Terminology - Medical Laboratory Science
Meadows Business College
Albany, GA07.1998
None - Business Education
Albany State University
Albany, GA08.1976
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
Timeline
Customer Service Agent
Turbo Tax
12.2024 - 02.2025
Customer Service Representative
Concentrix/United Health
Customer Service Representative
Accenture/ V-Dart
Customer Service Representative
Teleperformance
Direct Care Provider - Medical Social Work
Albany Technical College
Medical Terminology - Medical Laboratory Science
Meadows Business College
None - Business Education
Albany State University
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