Bunmi Ogunwusi
Washington
Summary
Dynamic Business Systems Analyst with a proven track record of over 10 years of experience, excelling in systems analysis and stakeholder management. Expert in Agile methodologies and API integration, I drive impactful solutions that enhance operational efficiency and user experience. Passionate about leveraging data analysis to inform strategic decisions and foster innovation. Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
17
17
years of professional experience
1
1
Certification
Work History
BUSINESS SYSTEMS ANALYST
Bank of America
Washington
06.2022 - Current
- Serve as primary Systems Business Analyst supporting enterprise banking applications, ensuring alignment between business objectives, system capabilities, and regulatory requirements.
- Elicit, analyze, and document functional and non-functional requirements, translating them into clear user stories, acceptance criteria, and test scenarios.
- Partner with Product Owners to manage and refine product backlogs, prioritizing topics, features, enhancements, and defect remediation based on business value and system impact on various projects.
- Conduct impact analysis across upstream and downstream systems to assess dependencies and integration risks.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to support consistent delivery.
- Perform data analysis and validation to ensure data accuracy, integrity, and quality across integrated systems.
- Develop system documentation including process flows, activity diagrams, class diagrams, and state diagrams to support development and stakeholder alignment.
- Lead User Acceptance Testing (UAT) planning and execution, coordinating defect triage and resolution prior to production release.
- Identify risks related to system integration, data accuracy, and requirement gaps; collaborate with cross-functional teams to implement mitigation strategies.
- Supported release management activities including pre- and post-production validation and stakeholder communications.
- Gathered, reviewed and reported on findings.
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
- Improved systems with addition of new features and infrastructure.
- Trained business personnel in use of systems.
- Assessed business requirements to create focused solutions.
- Created and maintained standard operating procedures governing system functions and features.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Coordinated data migration and consolidation efforts.
- Facilitated smoother project management processes by introducing agile methodologies, which improved team collaboration.
- Fostered innovation, encouraging exploration of new technologies that could benefit business operations.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Identified and mitigated potential risks to business operations by conducting detailed systems analysis and implementing preventive measures.
- Enhanced customer experience by streamlining online transaction process, making it more intuitive and user-friendly.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Integrated disparate systems through API development and implementation for seamless data exchange between platforms.
- Streamlined company's reporting processes, significantly reducing time required for monthly financial closings.
- Contributed to business growth by analyzing market trends and providing strategic recommendations to senior management.
- Led cross-functional teams to deliver complex system integrations, ensuring seamless business operations.
- Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
- Championed change management initiatives within the organization, promoting the benefits of adopting new technologies to improve overall efficiency.
- Streamlined data management for increased efficiency by designing and implementing new database systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Enhanced system reliability by leading team that implemented robust data backup and recovery solutions.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Played key role in successful launch of new product lines by coordinating between development teams and stakeholders.
- Enhanced decision-making processes by providing executives with accurate and timely reports on business performance.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Reduced system downtime, rigorously testing new updates and patches before deployment.
- Ensured regulatory compliance by keeping abreast of changes in legislation and adapting business processes accordingly.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
BUSINESS ANALYST
MegaSoft Enterprises
Laurel
01.2019 - 05.2022
- Analyzed business processes and translated objectives into system-ready functional and non-functional requirements.
- Collaborated with internal and external stakeholders to support enterprise system enhancements and new feature delivery.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Facilitated JAD sessions, workshops, and stakeholder interviews to elicit and validate requirements.
- Supported Agile delivery by grooming backlogs, developing user stories, and assisting Product Owners with prioritization.
- Designed and executed test cases to support system testing cycles and UAT.
- Identified gaps between current-state and future-state processes and recommended system and process improvements.
- Communicated system impacts, risks, and recommendations to leadership and end users.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
TECHNICAL BUSINESS ANALYST / SCRUM MASTER
Cruzly Technology Inc.
Maryland
06.2011 - 12.2019
- Supported Agile delivery as both a Technical Business Analyst and Scrum Master, ensuring alignment between business requirements and technical implementation.
- Translated business requirements into technical specifications by collaborating closely with engineering teams.
- Ensured user stories met Definition of Ready (DOR) and Definition of Done (DOD) standards.
- Developed Agile metrics, dashboards, and status reports to track delivery progress and system performance.
- Facilitated Scrum ceremonies and removed impediments impacting delivery timelines.
- Created system documentation including workflow diagrams and UML artifacts.
- Coached teams and stakeholders on Agile best practices and delivery standards.
- Created detailed project reports from understudying end users onsite for review by development team.
- Improved communication between IT and business units by serving as a liaison and translating technical concepts into easily digestible terms.
- Enhanced system functionality for increased efficiency with comprehensive technical analysis.
- Delivered high-quality results under tight deadlines by prioritizing tasks based on stakeholder priorities and project objectives.
Customer Experience Team Lead
Stanbic IBTC Bank
Lagos
06.2011 - 09.2016
- Led customer experience initiatives to enhance service delivery and satisfaction.
- Developed and implemented strategies to improve customer feedback collection processes.
- Analyzed customer feedback to identify trends and areas for improvement.
- Resolved escalated customer complaints in a timely manner.
- Managed scheduling and workflow to ensure optimal team efficiency during peak times.
- Worked closely with senior management on strategic initiatives related to improving the overall customer experience on the bank's card services.
Sales Account Manager
Powergen Engineering Limited
Lagos
03.2009 - 06.2011
- Managed client accounts to ensure satisfaction and retention.
- Developed customized sales strategies based on client needs.
- Conducted market research to identify new business opportunities.
- Prepared and presented proposals to prospective clients effectively.
- Trained junior staff on sales techniques and product knowledge.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
Education
Bachelor of Science (B.Sc.) - Banking & Finance
Lagos State University
Lagos09.2008
Skills
- Systems analysis and documentation
- Waterfall and Agile methodologies
- Process modeling and requirements gathering
- User acceptance testing planning
- Stakeholder and change management
- Data analysis and risk management
- API and system integration
- Release management with Jira
- SQL for analysis
- Microsoft Office Suite proficiency
- UML and workflow diagrams
Certification
- Certified Scrum Master (CSM), International Scrum Institute
- Certified Scrum Product Owner (CSPO), International Scrum Institute
Accomplishments
- Built Excel-based project tracking solutions that improved delivery transparency and supported on-time execution across Agile initiatives.
- Authored an end-to-end onboarding guide that reduced onboarding time and improved consistency for new team members.
- Supported Agile delivery by refining user stories, acceptance criteria, and backlog items, resulting in faster sprint delivery and fewer requirement gaps.
- Enabled risk reduction and stakeholder confidence by converting complex business requirements into actionable, testable system requirements.
Personal Information
Title: Systems Business Analyst | Technical Business Analyst | Scrum Master
Timeline
BUSINESS SYSTEMS ANALYST
Bank of America
06.2022 - Current
BUSINESS ANALYST
MegaSoft Enterprises
01.2019 - 05.2022
TECHNICAL BUSINESS ANALYST / SCRUM MASTER
Cruzly Technology Inc.
06.2011 - 12.2019
Customer Experience Team Lead
Stanbic IBTC Bank
06.2011 - 09.2016
Sales Account Manager
Powergen Engineering Limited
03.2009 - 06.2011
Bachelor of Science (B.Sc.) - Banking & Finance
Lagos State University