Journaling
Kaela Yip
General Store Manager And Trainer
Mesa,AZ
Summary
Hello! My main goal is to find a job that is looking for a dedicated associate that is willing to undergo training to maintain opportunities. I know we don’t know each other, but let me explain who I am. I consider myself a very confident and understanding woman. Forever in pursuit and motivated to find a place that will allow me to grow and sustain an exceptional lifestyle. I’m looking for a company that will push to me pursue success and growth in day to day life.
I am authorized to work in the US for any employer.
Currently an ambitious Managing Director with excellent foundation and skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
8
8
years of professional experience
4
4
Years of AP highhcool education
Work History
Retail Store Manager and Employee Trainer
Amtel LLC / T-Mobile
Mesa, AZ
02.2019 - Current
- Maintain building and property
- Maintain daily coaching
- Ensure Daily goals and Targets are hit
- Built strong bonds between customer and employee
- Train, Lead and Prepare all new reps for 13 stores
- Host sales meetings and training meetings
- Daily sales performance
- Pushing drive of urgency for sales
- Building client base and keep returning customers
- Leading team, by example
- Great understanding of technology and easy at learning new technology fast
- Oversaw day to day store operations
- Opened and closed store
- Made bank deposits and money orders
- Provided excellent customer service to all Customers in timely manner
- Create monthly schedules for team.
Sales Consultant
Earnhardt Chevrolet
Mesa, AZ
06.2019 - 10.2019
- Quick with building rep-ore
- Sell cars in professional way
- Good with Excel and maintenance on many different computer applications
- Dress with professional appearance and approach
- Responsible for delivering vehicles and trade ins.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Responded to telephone and in-person requests for information
- Maximized customer retention by resolving issues quickly
Customer Service Associate
The Home Depot
Phoenix, AZ
01.2016 - 02.2019
- Organized In store and online orders; including carry out, will call and delivery
- Process payments by cash, check, credit cards, vouchers or automatic debts
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Make copies of correspondence or printed material
- Taking phone calls for corporations and payment information over the phone
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Membership Director
LA Fitness
Mesa, AZ
10.2018 - 01.2019
- Responsible for servicing membership as well as marketing sales goals
- In charge of making comfortable and clean community for customers to come work out and achieve their fitness goals
- Responsible for making out going calls and making sufficient amount of leads.
- Identified opportunities and cultivated new business through 200 new cold calls per week
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
Server/Hostess
Longhorn Steakhouse
Phoenix, AZ
06.2017 - 02.2018
- Used computers for various applications such as database
- Management of guest seating organization
- Greet visitors or callers and handle their party
- Served drinks and sides
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Worked with POS system to place orders, manage bills and handle complimentary items
- Used slow periods to restock supplies, ice, trays and delivery bags
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
Education
High School Diploma - Highschool
Apollo High School
Phoenix Arizona 09.2015 - 05.2019
Skills
Strong multi-tasking
Decision-making skill
Dependable and reliable
Quality assurance
Meticulously detail-oriented
Relationship building and management
Team leadership and coaching
Strategic thinker
Entrepreneurial
Additional Information
- Employee of the month several times at Home Depot for always abiding by the rules and providing excellent customer service and cashier friendliness
- Praised in every job for a upbeat and positive attitude
- Became assistant manger in less then 6 months.
- Became manager in less then 2 years.
Accomplishments
- Uncovered and eliminated security issues, reducing shrinkage.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Trained and prepared mobile experts and managers for 10 stores.
Interests
Singing
Cooking
Traveling
Attending Concerts
Family Time
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Sales Consultant
Earnhardt Chevrolet
06.2019 - 10.2019
Retail Store Manager and Employee Trainer
Amtel LLC / T-Mobile
02.2019 - Current
Membership Director
LA Fitness
10.2018 - 01.2019
Server/Hostess
Longhorn Steakhouse
06.2017 - 02.2018
Customer Service Associate
The Home Depot
01.2016 - 02.2019
High School Diploma - Highschool
Apollo High School
09.2015 - 05.2019