Buster Mathies
Yonkers,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Visionland Eyecare
01.2022 - Current
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
Key Holder Supervisor
EbLens Clothing and Footwear
05.2013 - 12.2022
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Supported marketing initiatives by distributing promotional materials and organizing special events instore.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Implemented loss prevention strategies to minimize store shrinkage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Student Intern, Administration
The Institutes of Applied Human Dynamics, Inc.
02.2016 - 05.2016
- Enhanced customer relations by resolving inquiries quickly, handling complaints professionally, and providing exceptional service throughout the internship period.
- Gained practical experience in financial analysis, assisting with budgeting processes and expense tracking for better resource allocation.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Improved organizational efficiency by streamlining documentation processes and maintaining organized digital files.
- Increased proficiency in written communication by drafting internal memos, email correspondence, and other professional documents required throughout the internship.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Strengthened analytical abilities through data analysis and interpretation, providing insights for strategic planning.
- Applied theoretical knowledge gained from coursework to real-world situations within the internship setting for improved understanding of industry practices.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Collaborated effectively with diverse teams, promoting a positive work environment conducive to achieving shared goals.
- Showcased effective leadership qualities when assigned small-scale projects or tasks requiring team coordination for successful completion.
- Conducted industry research to support team decision-making processes and contribute to successful project outcomes.
- Contributed to increased productivity within the team by taking initiative in problem-solving and offering innovative solutions.
- Expanded professional network by actively engaging with colleagues and mentors within the organization, fostering valuable connections for future career opportunities.
Education
Bachelor of Arts - Media Communication Studies
City University of New York – Lehman College
The Bronx, United States05.2017
Skills
- Cash Handling
- File Organization
- Mail Sorting
- File Management
- Inventory Control
- Office Administration
- Customer Service
- Office Organization
- Front Office Management
- Work Prioritization
- Researching skills
- Time Management
- Administrative Support
- Staff Management
- Display Setup
- Merchandise Display
- Money Handling
- Loss Prevention
- Order Processing
- Phone Etiquette
- Problem-Solving
- Stock replenishment
- Relationship Building
- Product Recommendations
- Store Opening and Closing
- Customer Assistance
- Cash Register Operation
- Brand representation
- Retail Sales
- Product Knowledge
- Store maintenance
- POS system operations
- Dispute Mediation
- Fashion sense
- Retail Merchandising
- Creative Thinking
- Staff Support
- Honest and Dependable
- Friendly and Helpful
- Team Collaboration
- Continuous Improvement
- Microsoft applications proficiency
- Time management abilities
- Policy Implementation
- Performance Management
- Team Leadership
- Good Judgment
- Excellent Communication
- Written Communication
- Organizational Skills
- Computer Skills
- Goal Setting
Volunteer Experience
Bryn Mawr Boys and Girls Club of Yonkers, 01/01/15, Head Coach for ages 11-13, Taught basic and advanced basketball skills to elementary, middle or high school students, Encouraged sportsmanship and team play on and off the court, Supervised and designed drills intended to improve lacrosse related skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
No man ever steps into the same river twice.
David Hume
Timeline
Front Desk Receptionist
Visionland Eyecare
01.2022 - Current
Student Intern, Administration
The Institutes of Applied Human Dynamics, Inc.
02.2016 - 05.2016
Key Holder Supervisor
EbLens Clothing and Footwear
05.2013 - 12.2022
Bachelor of Arts - Media Communication Studies
City University of New York – Lehman College