Butterfly Terrell
Albuquerque,NM
Summary
Experience with educational assistance and academic support. Proven ability to contribute to curriculum development and create engaging learning experiences. Known for strong collaboration skills and adaptability in dynamic classroom settings, ensuring consistent support for educational objectives.
Overview
7
7
years of professional experience
Work History
Account Expert
T-Mobile
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive experiences.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cadet Teacher
Eldorado High School
01.2020 - 05.2020
- Developed lesson plans aligned with curriculum standards to enhance student engagement.
- Implemented classroom management strategies to foster a positive learning environment.
- Assisted struggling students with personalized tutoring sessions, leading to increased comprehension and improved grades.
- Encouraged a positive learning environment by promoting respectful behavior and fostering strong relationships among classmates.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
Cashier Team Lead/ Birthday Party Host
Skate-O-Mania
04.2019 - 03.2020
- Led cashier team in delivering exceptional customer service and resolving issues efficiently.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contribution
- Coordinated activities and games to engage children and maintain high energy levels during birthday parties.
- Developed relationships with clients to understand specific needs and preferences for events.
Education
High School Diploma -
Eldorado High School
Albuquerque, NMSkills
- Active listening
- Relationship building
- Customer service and communication skills
- Caring and empathetic
- Multitasking Abilities
- Positive attitude
Timeline
Account Expert
T-Mobile
09.2021 - Current
Cadet Teacher
Eldorado High School
01.2020 - 05.2020
Cashier Team Lead/ Birthday Party Host
Skate-O-Mania
04.2019 - 03.2020
High School Diploma -
Eldorado High School