Jessica Brisson
Tampa,FL
Summary
Dynamic Account Expert at T-Mobile with a proven track record in enhancing customer satisfaction through effective communication and creative problem solving. Skilled in issue resolution and account management, I consistently foster strong relationships and deliver timely solutions, achieving high customer satisfaction levels while collaborating across departments to drive efficiency.
Overview
6
6
years of professional experience
Work History
Account Expert
T-Mobile
Tampa , FL
12.2018 - Current
- Acquired new skills rapidly using many tools and applied them to enhance efficiency and productivity.
- Executed daily tasks with accuracy and efficiency.
- Implemented strategies addressing customer needs, resulting in high satisfaction levels.
- Developed relationships with customers by responding promptly to their requests for service or assistance
- Researched product information to answer questions from customers regarding features, pricing, and availability.
- Collaborated with other departments within the organization to ensure timely resolution of customer issues.
- Conducted follow-up calls with customers after implementation of solutions or services provided to verify satisfactory results were achieved.
- Provided customer support to customers by answering inquiries, resolving issues, and troubleshooting problems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Human Development
Eckerd College
St. Petersburg, FLSkills
- Effective communication
- Active listening
- Multitasking
- Critical thinking
- Account management
- Teamwork and collaboration
- Time management
- Creative problem solving
- Issue resolution
Accomplishments
- Learned new company tools and applied to daily tasks in order to create positive customer experiences
- Improved daily metrics in order to succeed
Timeline
Account Expert
T-Mobile
12.2018 - Current
Some College (No Degree) - Human Development
Eckerd College
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