Brehon Wade

•Registered and scheduled over 800 patients per week, ensuring accurate data entry and maintaining a 99% accuracy rate with the use of the EPIC medical record system and other insurance verification resources.

•Managed patient inquiries and appointment requests via phone and email, resolving issues promptly and professionally.

•Assisted with patient check-in and discharge procedures, ensuring smooth patient flow and a positive experience for patients.

•Collaborated effectively with healthcare providers to ensure efficient communication and coordination of patient care.

•Provided administrative support including scheduling appointments, managing office supplies, and handling patient inquiries.

•Assisted with patient registration, verifying residency, current phone numbers, and eligibility through DEERS (Defense Eligibility Report System).

•Collaborated with healthcare providers to ensure smooth patient flow and communication.

•Managed the appointment scheduling process for Walter Reed National Medical Center, ensuring timely and accurate scheduling for patients, including NATO, Active Duty, and dependents.

•Utilized CHCS (Composite Health Care Systems) & ALTHA to communicate with providers, ensuring smooth patient flow and timely communication.

•Verifying residency, current phone numbers, and eligibility through DEERS (Defense Eligibility Report System).

•Provided excellent customer service to patients, resolving inquiries and issues efficiently.

•Assisted around 100 patients a day in a remote call center with company provided resources.

•Provided administrative support to the Fairfax County Government Center, including scheduling COVID-19 vaccine appointments, managing office supplies, and handling patient inquiries.

•Assisted with clerical duties such as paperwork, faxing, and setting up Microsoft Office meetings, ensuring accuracy and efficiency.

•Provided excellent customer service to customers, assisting with sales and product recommendations.

•Managed inventory, ensuring accurate stock levels and merchandising displays.

•Collaborated with colleagues to achieve sales goals, contributing to a positive and productive team environment.

•Managed daily operations of the store, including cash handling, inventory management, and overseeing a team of employees.

•Managed customer service interactions, resolving issues and ensuring customer satisfaction.

•Assisted with inventory management, ensuring accurate stock levels and efficient merchandising.