Bwar Barwary
Antioch,Tn
Summary
Dedicated customer service professional, skilled in multitasking and effective time management. Proven track record of delivering exceptional customer experiences that foster loyalty and satisfaction. Committed to enhancing service quality and operational efficiency in fast-paced environments. Resourceful Skip Tracer known for high productivity and efficient task completion. Specialize in investigative research, data analysis, and advanced surveillance techniques to locate individuals quickly and accurately. Excel in communication, problem-solving, and negotiation, utilizing these soft skills to achieve desired outcomes effectively.
Overview
3
3
years of professional experience
Work History
Skip Tracer
Location Services
Nashville, Tn
06.2024 - Current
- Communicated with various sources to obtain accurate contact information.
- Maintained detailed records of all investigation activities and findings.
- Ensured compliance with legal regulations during the skip tracing process.
- Performed in-depth people and vehicle location searches.
- Conducted thorough investigations to locate individuals for debt recovery.
- Utilized skip tracing tools to gather and analyze data effectively.
- Adhered strictly to confidentiality protocols when dealing with sensitive personal information obtained during investigations.
- Analyzed information provided by clients to determine the best course of action for locating debtors.
Customer Service Representative
T-Mobile
Nashville, Tn
04.2022 - 06.2024
- Handle inbound and outbound calls to assist customers with inquiries, complaints, and requests.
- Explain billing statements, process payments, set up payment arrangements, and resolve billing issues.
- Recommend and sell products, upgrades, or service plans to enhance the customer experience.
- Ensure compliance with company policies, scripts, and procedures while maintaining excellent service quality.
- Average around 110% to goal per month for first call resolution time, and around 115% to goal for collecting on past-due accounts.
- Exceed sales targets about 90% of the time.
- Received multiple customer service awards and tons of kudos from customers calling in for their issues being resolved accordingly.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Finance management - Finance And Strategy & Management Consulting, Finance Planning, Business Math And Statistics
Columbia State
Franklin, TN05.2023
High School -
John Overton High
Nashville, Tn05.2021
Skills
- Bloomberg
- Microsoft Office
- PowerPoint
- Excel
- Photoshop
- Financial analysis
- People locating
- Public records analysis
- Use of IDicore
- Use of TLO
- Use of Experian
Interests
Piano, Reading, Jogging, Movies, Cooking, Travelling
Timeline
Skip Tracer
Location Services
06.2024 - Current
Customer Service Representative
T-Mobile
04.2022 - 06.2024
Finance management - Finance And Strategy & Management Consulting, Finance Planning, Business Math And Statistics
Columbia State
High School -
John Overton High
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