Byanka Zavala
Grand Rapids,MI
Summary
Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Grand Rapids Ear Nose &Throat
Wyoming, MI
02.2021 - 01.2023
- Managed a team of referral coordinators, providing guidance and support for optimal performance and professional growth.
- Processed referral requests from patients, doctors and other health care professionals.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Medical Billing Coordinator
Grand Health Partners
Kentwood, MI
01.2023 - Current
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
- Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
- Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
- Maintained detailed knowledge of various payer requirements, facilitating smoother interactions between healthcare providers and insurance companies during claims processing efforts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Referral Coordinator
Trinity Health Hospital
Grand Rapids, MI
01.2017 - 02.2021
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Worked with patients to schedule tests and procedures.
Business Office Coordinator
Trinity Health Hospital
Grand Rapids, MI
12.2014 - 12.2016
- Coordinated schedules for multiple provider, ensuring smooth business operations.
- Maintained a clean, organized workspace to foster productivity among team members.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Medical Administration Diploma - Medical Informatics
Everest Institute - Grand Rapids
Grand Rapids, MI12.2014
High School Diploma -
East Kentwood High School
Grand Rapids, MI05.2011
Skills
- Data Entry Accuracy
- Problem Solving Aptitude
- Accounts Receivable Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Organizational Abilities
- ICD-10 Knowledge
- Payment Posting Abilities
- Proficiency in Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Medical Billing Coordinator
Grand Health Partners
01.2023 - Current
Referral Coordinator
Grand Rapids Ear Nose &Throat
02.2021 - 01.2023
Referral Coordinator
Trinity Health Hospital
01.2017 - 02.2021
Business Office Coordinator
Trinity Health Hospital
12.2014 - 12.2016
Medical Administration Diploma - Medical Informatics
Everest Institute - Grand Rapids
High School Diploma -
East Kentwood High School