Toyan Calvert

• Coordinated patient referrals to specialists, ensuring seamless transitions and timely care delivery.
• Collaborated with healthcare providers to streamline referral processes and enhance patient experience.
• Trained new staff on referral procedures, improving team efficiency and knowledge retention.
• Managed electronic health records, maintaining accuracy and confidentiality in patient information.

• Scheduled specialty, primary care, behavioral health, and pain management appointments to ensure timely access for patients
• Served as primary contact between providers and members to facilitate communication and coordination of care
• Provided customer service by addressing inquiries and resolving issues promptly.

• Coordinated daily business office duties to ensure optimal staffing levels

• Reconciles daily front office collections

• Reconciled daily front office collections to maintain accurate financial records

• Oversaw functions of FPO role to ensure operational efficiency.

• Conducted insurance verification and scheduled appointments to streamline patient intake.

• Administered facility contracts to ensure compliance and effective service delivery.

• Serves as back up for business office positions when needed

• Provides administrative support for the Imaging Director, Assistant Director, Managers and staff

• Pull reports requested for Director, prepare documents for signatures needed

• Scheduled appointments and meetings for the team

• Coordinates new hire and radiology student orientation and insures compliance is met

• Coordinated new hire and radiology student orientation to ensure compliance with departmental standards

• Manages Radiation Safety program

• Managed radiation safety program to maintain regulatory compliance and enhance staff awareness

• Executed all front desk responsibilities during peak hours

• Mentored and developed staff members to strengthen team capabilities and improve service quality

• Manages Health Information Request

• Orders supplies for the department

• Maintained organization of file room for easy access

• Performed all front desk duties during staff shortages

• Worked as an Interim Executive Assistant to the CEO, CNO, CMO, COO, and CFO

• Check patients in/out, collect deductibles and co-payments

• Coordinated scheduling and authorization communications with doctors' offices

• Assist technicians with preparing patients for imaging

• Implemented new scheduling software, improving appointment tracking and resource allocation efficiency.
• Streamlined appointment scheduling by implementing an efficient online booking system.