Meghan Newman
Denver,NC
Summary
Dynamic professional with extensive experience in referral management and patient scheduling at Piedmont Plastic Surgery and Dermatology. Proven ability to enhance operational efficiency through meticulous documentation tracking and exceptional communication skills. Adept at navigating healthcare regulations while fostering strong relationships with patients and referring physicians. Committed to delivering outstanding service and support.
Overview
19
19
years of professional experience
Work History
Referral Coordinator
Piedmont Plastic Surgery and Dermatology
Denver, NC
05.2022 - Current
- Set up initial communication for assessing referral needs.
- Tracked and documented referrals to schedule patient office visits, procedures, and surgeries.
- Ensured correspondence reached primary care or referring doctors pre- and post-office visits.
- Maintained a detailed spreadsheet of incoming referrals, visit dates, and notes.
- Conducted regular follow-ups on referrals to ensure process continuity.
- Communicated with patients regarding appointments and office requirements.
- Monitored incoming faxes consistently for new referrals.
- Ensured all referral processes complied with healthcare regulations and standards.
Director of First Impressions
Advanced Family Eye Care
Denver, NC
09.2019 - 09.2020
- Reviewed medical records prior to patient appointments to ensure accuracy and completeness.
- Maintained organized office records and well-stocked supplies to support team efficiency.
- Coordinated resources for special projects, assisting team members in meeting requirements.
- Supported office operations by managing messages, scanning documents, and routing correspondence.
- Answered phones and emails to schedule appointments and relay information promptly.
- Implemented administrative procedures that minimized errors and reduced delays.
- Screened patients during COVID-19 to uphold office safety protocols.
- Resolved customer complaints effectively, enhancing satisfaction and retention.
Teacher
Primrose School of Huntersville
Huntersville, NC
07.2015 - 09.2019
- Organized activities to foster children's physical, emotional, and social development.
- Redirected children towards safe and positive behavioral choices.
- Facilitated indoor and outdoor play while maintaining a clean classroom environment.
- Engaged physically and verbally with children throughout daily activities.
- Established a secure play environment to promote safety for all children.
- Encouraged understanding and patience among children during interactions.
- Monitored educational progress using detailed individual charts and files.
- Tracked student performance in the online system, implementing action plans for failing grades.
Optometric Technician
Vision Center of Lake Norman
Mooresville, NC
07.2015 - 08.2016
- Conducted comprehensive visual acuity assessments and referred patients for specialized medical treatment.
- Followed up on post-operative recovery, ensuring effective patient care.
- Adjusted eyeglasses frames using heat and tools to ensure optimal fit.
- Maintained detailed records of customer prescriptions, orders, and payments.
- Assisted with visual field tests and pre-exam data collection to support optometrist evaluations.
- Managed inventory by ordering supplies to meet demand efficiently.
- Led patients to exam rooms while collecting medical histories for physician review.
- Recommended lenses and frames tailored to individual client needs.
Teacher
Primrose Of Cornelius
Cornelius, NC
03.2010 - 06.2015
- Established a safe, developmentally appropriate environment for children's learning.
- Conducted monthly assessments and family conferences to discuss progress.
- Incorporated music and art activities to foster creativity and self-expression.
- Provided detailed daily reports outlining individual child's activities.
- Encouraged discovery and imagination by introducing new concepts daily.
- Monitored student progress in an online system, implementing action plans for underperformers.
- Planned and executed lessons using diverse teaching strategies to cater to varied needs.
- Collaborated with staff to design lesson schedules, enhancing learning engagement.
- Developed engaging lesson plans tailored to student needs and interests.
Optometric Technician
Eye Care Center
Huntersville, NC
03.2009 - 03.2010
- Examined eyes using instruments and pharmaceutical agents to assess visual acuity.
- Assisted with visual field testing, ocular photography, and optical coherence tomography.
- Analyzed patient charts to prepare for engagement regarding diagnostic tests and preventative measures.
- Supported optometrist during vision screenings by preparing exam rooms with necessary instruments.
- Addressed preliminary examination issues with the physician to enhance appointment outcomes.
- Maintained efficient patient flow throughout facility to optimize operational efficiency.
- Promoted healing by providing detailed pre- and post-operative eye care instructions to patients.
- Delivered exceptional service to patients through effective communication, both in-person and via phone.
Optometric Technician
Eye Care Center
Charlotte, NC
06.2006 - 08.2008
- Entered orders for VSP insurance in optical labs to maintain accurate records.
- Acquired foundational technician skills, advancing to a technician position with Dr. Sheffer.
- Examined eyes using instruments and pharmaceuticals to assess visual acuity.
- Assisted with visual field testing, ocular photography, and optical coherence tomography.
- Analyzed patient charts to review diagnostic tests and discuss preventative measures.
- Performed clerical duties, including data entry and organizing invoices and folders.
- Checked inventory levels to ensure timely ordering of supplies and medications.
- Guided patients through exams, collecting histories and providing detailed care instructions.
Education
Associate of Applied Science -
Mitchell Community College
Statesville, NC05-2013
High School Diploma -
North Mecklenburg High School
Huntersville, NC06-2002
Skills
- Accountability
- Adaptability
- Administrative
- Answering phone calls
- Referral management
- Medical record accuracy
- Healthcare regulation compliance
- Patient scheduling
- Documentation tracking
- Customer relationship management
- Office administration
- Data entry efficiency
- Communication skills
- Attention to detail
- Time management
- Record preparation
- Referring physician communication
- Organizational growth
- HIPAA regulations
- Referral tracking
- Data entry proficiency
- Medical terminology
- Patient records oversight
- Multitasking
Accomplishments
- A/B Honor Society.
- Consistently promoted within company employed with.
- Early childhood education certificate.
- Attended some college level classes.
- Solved severe child behavioral issues in positive and constructive ways.
- Consistently received positive feedback from parents.
Volunteer Experience
- Habitat for Humanity, 2017-2019, twice a month
- Elevation LKN, 2017-2019
Languages
English
References
References available upon request.
Timeline
Referral Coordinator
Piedmont Plastic Surgery and Dermatology
05.2022 - Current
Director of First Impressions
Advanced Family Eye Care
09.2019 - 09.2020
Teacher
Primrose School of Huntersville
07.2015 - 09.2019
Optometric Technician
Vision Center of Lake Norman
07.2015 - 08.2016
Teacher
Primrose Of Cornelius
03.2010 - 06.2015
Optometric Technician
Eye Care Center
03.2009 - 03.2010
Optometric Technician
Eye Care Center
06.2006 - 08.2008
Associate of Applied Science -
Mitchell Community College
High School Diploma -
North Mecklenburg High School
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