Byron Barnes
Gretna,LA
Summary
Dynamic leader with a proven track record at Home Depot, enhancing customer satisfaction and team performance through innovative strategies and process improvements. Expert in stock management and warehouse safety, I excel in personnel training and problem-solving, significantly boosting efficiency and safety compliance. Skilled in fostering a customer-first culture and driving sales through strategic promotions.
Overview
22
22
years of professional experience
Work History
Home Appliances Department Manager
Home Depot
03.2000 - 08.2016
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Increased customer satisfaction with proactive issue resolution strategies.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
High Reach Forklift Operator
Worknet Career Services
04.1994 - 03.2000
- Maintained an excellent attendance record, exemplifying dedication to punctuality and reliability within the team environment.
- Aided supervisors in planning efficient work schedules based on anticipated workload and employee availability.
- Upheld strict compliance with company policies, procedures, and guidelines related to security protocols while handling sensitive materials or confidential information.
- Expedited order fulfillment by efficiently locating, retrieving, and transporting pallets to appropriate staging areas.
- Minimized downtime by promptly addressing minor malfunctions or issues with the high reach forklift equipment.
- Supported warehouse operations by performing routine maintenance on high reach forklifts to ensure optimal performance.
- Assisted with training new employees on the safe operation of high reach forklifts, promoting a culture of safety within the team.
- Acted as a subject matter expert on high reach forklift operation, providing guidance and support to less experienced team members.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
Education
LW Higgins High School
Marrero, LASkills
- Personnel training and development
- Strategies and goals
- Customer service
- Problem-solving
- Warehouse safety
- Order picking
- Shipping and receiving
- OSHA compliance
- Warehouse support
- Stock management
Timeline
Home Appliances Department Manager
Home Depot
03.2000 - 08.2016
High Reach Forklift Operator
Worknet Career Services
04.1994 - 03.2000
LW Higgins High School
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