Byron Igert
Oklahoma City,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Totally Kleen Laundromat
Oklahoma City, OK
08.2023 - 05.2024
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
House Manager
Road to Recovery
01.2020 - 01.2021
- Responsible for the overall operation of the house and supervision of the clients
- Worked collaboratively with the Program Director to ensure an environment was maintained conducive to the health, safety, and productive growth of the resident
- Supported and promoted a harmonious community through regular resident activities and interactions, along with assisting
- With developing and enforcing house rules and policies
Sales Associate
Ollies Bargain
01.2019 - 01.2020
- Greeted customers and determined their needs and wants and advised customers on utilization and care of merchandise
- Maintained sales records for inventory control
- Answered customers' queries and concerns and provided advice to clients regarding products or services
- Maintained working knowledge of store's policies and procedures
- While assisting customers, I Recommended merchandise based on individual requirements
Grounds Keeper
BI Landscape Design
01.2017 - 01.2019
- Cared for established lawns by mulching, aerating, weeding, grubbing, and removing thatch, and trimming and edging around flower beds, walks, and walls
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides onto grass, shrubs, and trees, using hand or automatic sprayers or spreaders
- Mowed and edged lawns, using power mowers and edgers
- Planted seeds, bulbs, foliage, flowering plants, grass, ground covers, trees, and shrubs, and applied mulch for protection, using gardening tools
- Decorated gardens with stones and plants
- Gathered and removed litter
Prep Cook
Whole Foods
01.2014 - 01.2015
- Ensured freshness of food and ingredients by checking for quality, kept track of old and new items, and rotating stock
- Turned or stirred foods to ensure even cooking
- Seasoned and cooked food according to recipes or personal judgment and experience
- Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
- Weighed, measured, and mixed ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
- Portioned, arranged, and garnished food, and served food to waiters or patrons
- Washed, peeled, cut, and seeded fruits and vegetables to prepare them for consumption
Education
Associates - Psychology
Rose State College
Midwest City, OK06.2004
General Studies -
Midwest City High School
Midwest City, Ok.05.1995
Skills
- Loading/Unloading
- Power Tools
- Sales
Customer Service
- Landscaping
- Dietary Education
Timeline
Customer Service Representative
Totally Kleen Laundromat
08.2023 - 05.2024
House Manager
Road to Recovery
01.2020 - 01.2021
Sales Associate
Ollies Bargain
01.2019 - 01.2020
Grounds Keeper
BI Landscape Design
01.2017 - 01.2019
Prep Cook
Whole Foods
01.2014 - 01.2015
Associates - Psychology
Rose State College
General Studies -
Midwest City High School