BYRON LAWRENCE
Reardan,WA
Summary
Proficient Service Technician bringing 30 plus years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards.
Overview
18
18
years of professional experience
Work History
Service Technician
Continental Door Co.
Spokane, WA
05.2016 - 12.2023
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot electrical circuits using schematics and diagrams.
Service Technician
Wayne Dalton Overhead Door
Spokane Valley, WA
05.2015 - 05.2016
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot electrical circuits using schematics and diagrams.
Shop Owner/Operator Technician
Angel Wing Custom Gates
Spokane, WA
10.2005 - 07.2015
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Replaced defective components or parts as needed.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Contacted customers prior to date of scheduled installation to verify appointment.
Education
High School Diploma -
John R. Rogers High
Spokane, WA05-1976
Skills
- Customer Service
- Technical Support
- Maintenance and Repair
- Troubleshooting and Analysis
- Scheduling and Coordination
- Customer Relationship Management
Timeline
Service Technician
Continental Door Co.
05.2016 - 12.2023
Service Technician
Wayne Dalton Overhead Door
05.2015 - 05.2016
Shop Owner/Operator Technician
Angel Wing Custom Gates
10.2005 - 07.2015
High School Diploma -
John R. Rogers High
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