Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Work History
Clinic Case Manager
1 Year 4 Months
Family Service League | 07.2025 - Current
Monitored client progress and adjusted case plans based on changing needs and service outcomes.
Conducted client intakes and assessed needs to develop individualized service plans.
Collaborated with multidisciplinary teams to align care plans and strengthen client support.
Advocated for clients during benefit, service, and resource navigation processes.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Medicaid Coordinator
1 Year 9 Months
Central Island Healthcare | 02.2025 - Current
Streamlined the Medicaid application process for faster approvals, reducing wait times for patients.
Ensured compliance with state and federal regulations in all Medicaid coordination efforts through continuous knowledge updates.
Maintained up-to-date knowledge of state and federal regulations, ensuring compliance in all Medicaid coordination efforts.
Collaborated with healthcare providers to gather necessary information for successful Medicaid enrollments.
Demonstrated exceptional attention to detail when reviewing documentation for eligibility determination purposes, minimizing errors and delays.
Reviewed documentation for eligibility determination with exceptional attention to detail, minimizing errors and delays in processing.
Served as a liaison between clients and government agencies, effectively resolving issues related to enrollment or benefits access.
Acted as liaison between clients and government agencies, resolving enrollment and benefits access issues effectively.
Supported cross-functional teams working on special projects related to Medicaid services improvements or expansion initiatives.
Courier Delivery Driver
4 Months
Federal Express | 10.2024 - 02.2025
Built strong customer relationships through on-time package delivery, professional interactions, and prompt responses to inquiries.
Maintained accurate delivery and vehicle maintenance records, ensuring compliance with company policies and supporting operational efficiency.
Adhered to company policies during each shift to maintain operational standards.
Improved customer satisfaction by ensuring timely deliveries and maintaining professional communication with clients.
Followed company policies and procedures during shift.
Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Social Welfare Examiner
7 Months
Dutchess County Community and Family Services | 01.2024 - 08.2024
Guided clients through complex application processes, facilitating timely access to appropriate benefits.
Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
Assisted applicants in coordinating and referring to other appropriate social service agencies.
Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
Collaborated with multidisciplinary teams to develop individualized service plans, addressing the unique needs of each client.
Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.
Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
Conducted applicant interviews and determined eligibility for public assistance programs.
Ensured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
Streamlined application process for applicants by preparing necessary documentation for state benefits.
General Utility Worker
1 Year 2 Months
Con Edison Of New York | 11.2022 - 01.2024
Installed underground pipes, conduits and other components of utility systems.
Identified and repaired leaks in gas and water lines.
Maintained manholes, catch basins, pump stations, reservoirs and other water services facilities by maintaining and repairing piping.