Woodean Nickerson
Bremerton,WA
Summary
Dedicated Case Manager with extensive experience in social work supporting vulnerable populations. Expertise in crisis management, care coordination, and client advocacy. Proven success in building trust with clients and managing high caseloads while enhancing client well-being through tailored care plans and effective resource allocation.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Clinic Case Manager
Vivent Health
Milwaukee , WI
01.2024 - 09.2026
- Coordinated medical case plans for public health district clients
- Assessed client needs and connected families to community health services
- Monitored follow-up appointments and resolved barriers to care access
- Coordinated support services and optimized communication between healthcare workers and patients.
- Provided support and resources to patients in need of medical assistance.
- Documented case notes in health records and district tracking systems
- Reviewed eligibility requirements for public health and social support programs
- Maintained confidential records and followed district privacy procedures
- Adhered to regulations set forth by local, state and federal agencies governing the health care industry.
Medical Case Manager-HIV clinic
Kitsap Public Health District
05.2023 - 12.2023
- Oversaw a caseload of 52 clients to provide wraparound services to people living with HIV. Services assisted clients with barriers to adhering to antiretroviral medications to aid in living full, long lives.
- Assisted clients in acquiring primary and secondary insurance to ensure access to necessary HIV care management.
- Advocated for clients with healthcare entities when more care was needed.
- Created partnerships with healthcare professionals to collectively help our clients get the help they needed, including doctors, mental health professionals, pharmacies, and other agencies that assist with our work.
- Collaborated with nurses, social workers, and county service providers
- Assisted clients with rental and mortgage assistance in order to stay or become stably housed.
- Advocated for legislative changes to reduce stigma around HIV and promote its recognition as a healthcare issue.
- Worked alongside nurses, social workers, and county service providers to deliver comprehensive services.
Medical Case Manager-Mental Health
Pierce County AIDS Foundation (PCAF)
08.2020 - 04.2023
- Assisted people living with HIV by coordinating wraparound services, addressing barriers to adherence to antiretroviral therapy through support with insurance, Ryan White supplemental insurance, food, transportation, housing assistance, and mental health services.
- Performed Mental Health assessments on clients and referred them to therapists that were partnered with PCAF.
- Managed a caseload of 48 clients
- Developed yearly individual service plans to outline client goals, facilitating achievement of objectives such as securing stable housing within 3–6 months.
- 40 hours/Week
Intern
Pierce County AIDS Foundation
12.2019 - 05.2020
- Coordinated client outreach through phone calls to inform about upcoming events and support groups, while addressing transportation, food, and basic essential needs.
- Developed a comprehensive tutorial on using Safeway gift cards, enhancing client understanding and access to resources.
- Documented 440 hours of service to clients.
Intern
Kitsap Community Resources – Head Start
06.2018 - 08.2018
- Met with prospective parents to enroll their children into the program, letting them know requirements and expectations from both parents and the program.
- Supervised outdoor and indoor playtime, ensuring children engaged in mindful activities that promoted age-appropriate learning and growth.
- Completed a total of 240 hours of hands-on experience in childcare settings.
Education
Bachelor of Arts - Social Welfare
University of Washington
Tacoma, WA 09.2018 - 05.2020
Associate of Arts - Human Services
Olympic College
Bremerton, WA 10.2017 - 01.2018
Skills
- Care coordination
- Client needs assessment
- Eligibility determination
- Insurance coordination
- Benefits enrollment
- Service referrals
- Resource navigation
- Community outreach
- Program compliance
- Case documentation
- Conflict resolution
- Client advocacy
VOLUNTEER EXPERIENCE
Acted in several local community theater productions, many with people of all ages, to entertain local communities., Worked booths at PRIDE events, giving out safer sex materials and coaching people on safe sex practices, as well as teaching people about PrEP., Supervised and planned multiple functions to raise money to send women to wellness retreats for my local community., Planned arts and crafts projects as a lo healing method to people living with SUD., Supervised and directed ad-hoc committees to make improvements and implement new programs into SUD recovery communities.
Timeline
Clinic Case Manager
Vivent Health
01.2024 - 09.2026
Medical Case Manager-HIV clinic
Kitsap Public Health District
05.2023 - 12.2023
Medical Case Manager-Mental Health
Pierce County AIDS Foundation (PCAF)
08.2020 - 04.2023
Intern
Pierce County AIDS Foundation
12.2019 - 05.2020
Bachelor of Arts - Social Welfare
University of Washington
09.2018 - 05.2020
Intern
Kitsap Community Resources – Head Start
06.2018 - 08.2018
Associate of Arts - Human Services
Olympic College
10.2017 - 01.2018