BYRON SANTANA ESTRADA
2322 Academy Circle West Kissimmee,FL
Summary
I AM A VERY EMPATHETIC, HAPPY AND HELPFUL LEADER, ALWAYS WILLING TO CONTRIBUTE MY SKILLS, KNOWLEDGE AND ABILITIES TO THE COMPANY WHERE I WORK.
Overview
16
16
years of professional experience
Work History
Meat / Fresh Produce Associate
WALMART
Saint Cloud, FL
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Spark Drive Delivery
WALMART
Jacksonville, FL
08.2023 - Current
- Met incoming customers and provided immediate assistance.
- Retrieved alternate items and sizes on request.
- Listened to customer needs and preferences to provide accurate advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Electric Pallet Jack Operator
DOLLAR GENERAL WAREHOUSE
Orlando, FL
06.2025 - 08.2025
- Loaded and unloaded pallets efficiently in designated areas.
- Operated electric pallet jack to transport goods within the warehouse.
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols to prevent accidents during operations.
- Loaded and unloaded trucks with electric pallet jack.
- Operated an electric pallet jack in a fast-paced warehouse setting.
- Performed daily maintenance checks on the electric pallet jack to ensure optimal performance.
- Assisted with unloading delivery trucks when necessary using an electric pallet jack.
PSA - Passenger / Baggage Service Agent
PROSPECT MCO
Orlando, FL
09.2024 - 01.2025
- Assisted passengers with baggage claims and inquiries at the airport terminal.
- Documented lost luggage reports and communicated updates to affected travelers.
- Provided exceptional customer service while addressing passenger concerns promptly.
- Followed safety protocols while managing heavy luggage and equipment at the airport.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Coordinated with other airport staff members to ensure efficient operation of baggage handling systems.
- Verified passenger identification and tickets prior to loading luggage onto planes.
Seasonal / Garden Associate
WALMART
Jacksonville, FL
01.2024 - 03.2024
- Assisted customers in selecting gardening supplies and plants.
- Maintained clean and organized garden center displays.
- Stocked shelves with seasonal plants and gardening tools.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
Stow Associate
AMAZON
Jacksonville, FL
02.2022 - 03.2023
- Scanned products for tracking and accuracy during the stowing process.
- Maintained cleanliness and safety standards within the warehouse environment.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed safety procedures while operating warehouse equipment and tools.
- Identified damaged products upon receipt and reported them to supervisor.
- Inspected incoming shipments to ensure accuracy of order.
Machine Operator / Manufacturing
ANDROID INDUSTRIES GM
Dallas, TX
01.2020 - 07.2020
- Operated production machinery to ensure efficient manufacturing processes.
- Set up machines according to specifications and safety standards.
- Maintained cleanliness and organization in the work area for safety compliance.
- Conducted quality checks on products to meet company standards.
- Documented daily production activities and machine performance logs accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Prepared machine for production processes by equipping with required tools and parts.
CNC Machine Operator / Material Handler
HSM SOLUTION INC.
Dallas, TX
02.2018 - 01.2020
- Operated CNC machines to manufacture precision components efficiently.
- Conducted regular maintenance checks on machinery to ensure optimal performance.
- Interpreted blueprints and technical drawings for accurate part fabrication.
- Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
Barber / Cosmetology
ESCORBAN SALON
Luquillo, PR
07.2015 - 09.2017
- Consulted with clients to determine desired haircut and style preferences.
- Performed haircuts, shaves, and beard trims using various tools and techniques.
- Stayed updated on industry trends and techniques to provide modern styles.
- Communicated effectively with customers to create a pleasant experience.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness of workstations and sanitized equipment after each use.
- Educated clients on hair care products and recommended suitable options.
Bartender / Bar Manager
QLOUNGE
San Juan, PR
10.2010 - 12.2015
- Mixed cocktails and beverages based on customer preferences and bar menu.
- Provided exceptional customer service in a fast-paced lounge environment.
- Managed inventory levels and restocked supplies as needed for smooth operations.
- Trained new bartenders on techniques, menu items, and customer interaction.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Created specialty drinks to enhance guest experiences at the lounge.
- Resolved customer complaints efficiently to maintain positive atmosphere.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Packaging / Electric Pallet Jack / Quality Control
PALL BIOMEDICAL
Fajardo, PR
01.2010 - 09.2010
- Demonstrate excellent mechanical knowledge of machines and tools.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Supervised material flow and storage.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Used specialized tools to take precise measurements of various aspects of samples.
- Documented nonconformities and recommended techniques for prompt resolution.
Education
DIPLOMA - BARBER / COSMETOLOGY
MODERN HAIRSTYLING INSTITUD
FAJARDO, PR06-2015
DIPLOMA - BARTENDER
BACARDI CORP
SAN JUAN, PR10-2000
High School Diploma -
DR. SANTIAGO VEVE CALZADA
FAJARDO, PRSkills
- Oustanding Customer Service
- Excellent Multi-Tasker
- Organized
- Quick Learner
- Quick Skill
- Time Management
- Quality control inspection
- Attention to details
- Teamwork
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
CAPTAIN LEADER in TU TIEMPO, INC.
Self-Transformation & Leadership Center
Facilitate permanent change processes that allow people to produce extraordinary results in all areas, with quantum leaps in leadership.
Timeline
Electric Pallet Jack Operator
DOLLAR GENERAL WAREHOUSE
06.2025 - 08.2025
Meat / Fresh Produce Associate
WALMART
01.2025 - Current
PSA - Passenger / Baggage Service Agent
PROSPECT MCO
09.2024 - 01.2025
Seasonal / Garden Associate
WALMART
01.2024 - 03.2024
Spark Drive Delivery
WALMART
08.2023 - Current
Stow Associate
AMAZON
02.2022 - 03.2023
Machine Operator / Manufacturing
ANDROID INDUSTRIES GM
01.2020 - 07.2020
CNC Machine Operator / Material Handler
HSM SOLUTION INC.
02.2018 - 01.2020
Barber / Cosmetology
ESCORBAN SALON
07.2015 - 09.2017
Bartender / Bar Manager
QLOUNGE
10.2010 - 12.2015
Packaging / Electric Pallet Jack / Quality Control
PALL BIOMEDICAL
01.2010 - 09.2010
DIPLOMA - BARBER / COSMETOLOGY
MODERN HAIRSTYLING INSTITUD
DIPLOMA - BARTENDER
BACARDI CORP
High School Diploma -
DR. SANTIAGO VEVE CALZADA