Byron Whitehead
Christiansburg,VA
Summary
I am a psychology undergraduate dedicated to understanding human behavior and the complexities of the mind. With a strong interest in mental health, i am passionate about supporting others through research, advocacy, and direct care. My academic journey reflects a commitment to building the knowledge and skills needed to pursue a career that promotes well-being and positive change in individuals and communities.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Carillon New River Valley Medical Center
11.2023 - 08.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Mental Health Support Worker
Virginia Tech
01.2020 - 07.2020
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- 6 Month program given to Psychology Majors to provide support to other students virtually
Bartender
Regal Cinemas
05.2021 - 06.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Psychology
VIRGINA TECH
Blacksburg, VA12-2025
Associate of Science - Psychology
VIRGINA TECH
Blacksburg, VA06-2022
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Problem-solving
- Call screening
- Scheduling diagnostic procedures
- Training coordination
Timeline
Patient Access Representative
Carillon New River Valley Medical Center
11.2023 - 08.2025
Bartender
Regal Cinemas
05.2021 - 06.2025
Mental Health Support Worker
Virginia Tech
01.2020 - 07.2020
Bachelor of Science - Psychology
VIRGINA TECH
Associate of Science - Psychology
VIRGINA TECH
Similar Profiles
Brandi GarrettBrandi Garrett
Registered Respiratory Therapist at Carilion New River Valley Medical CenterRegistered Respiratory Therapist at Carilion New River Valley Medical Center
Sheridan BishopSheridan Bishop
Patient Care Technician at Carilion New River Valley Medical CenterPatient Care Technician at Carilion New River Valley Medical Center
Ronald GoodsonRonald Goodson
ENVIRONMENTAL TECH I at Carilion New River Valley Medical CenterENVIRONMENTAL TECH I at Carilion New River Valley Medical Center
Ariana FallsAriana Falls
Family Services Specialist at Roanoke County Department of Social ServicesFamily Services Specialist at Roanoke County Department of Social Services
Brooke NealBrooke Neal
General Clerk II at DSI CorporationGeneral Clerk II at DSI Corporation