Byung Lee
Richmond,VA
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in communication and working in remotely with great time-management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Radiology Support Specialist
Rayus Radiology
04.2021 - 09.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved issues for radiologists and drafted exams to them
- Responded to urgent reports to communicate between hospitals and radiologists.
- Relayed results of exams to physicians regarding their patient's exams
Pharmacy Technician
Walgreens
04.2020 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Tailor
Hee's Alteration
05.2015 - 08.2019
- Fitted and studied basted garments on customers and marked areas requiring alterations.
- Took up and let down hems to shorten or lengthen garment parts.
- Repaired garments and corrected construction mistakes.
- Let out and took in seams in suits and other garments to improve fit.
- Completed fittings with models and customers and pinned garments for planned alterations.
- Altered patterns to fit client requirements.
Education
Associate of Science - Biology
Piedmont Virginia Community College
Charlottesville, VA06.2024
High School Diploma -
Thomas Dale High School
Chester, VA06.2010
Skills
- Customer Communication and Empathy
- IT Ticket Documentation
- Friendly and Patient
- Collaborative Team Player
Certification
National Professional Certification in Customer Service
Languages
Korean
Native or Bilingual
Japanese
Limited Working
English
Native or Bilingual
Timeline
Radiology Support Specialist
Rayus Radiology
04.2021 - 09.2023
Pharmacy Technician
Walgreens
04.2020 - 04.2021
Tailor
Hee's Alteration
05.2015 - 08.2019
Associate of Science - Biology
Piedmont Virginia Community College
High School Diploma -
Thomas Dale High School
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