Christopher Aponte-Iniesta

Experienced in fostering collaboration and achieving excellence within teams. Enhances operational efficiencies, exceeds expectations, and addresses diverse needs effectively. Diligent in task execution, with strong communication and prioritization competencies. Adept at translating customer requirements into actionable project plans. Passionate about leveraging Big Data for impactful solutions. Fluent in two languages, with meticulous attention to detail.

COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC SOCIAL SERVICES,

Eligibility Worker II, 2013-Present

Belvedere District Office, Commerce, CA,

Customer Service Center, El Monte, CA

1. Reviewing Case Records: Tasked with examining case records like IFDS and FTI abstracts to ensure accuracy, completeness, and consistency. Corrective actions are taken for any discrepancies or inaccuracies found.

2. Document Preparation: Initiate actions necessary for authorizing or terminating public assistance grants by preparing essential documents.

3. Ensuring Compliance: Identifying case records that align with laws, regulations, and policies is crucial. Contacting and interviewing participants helps verify or rectify case records while maintaining confidentiality.

4. Workload Organization: Managing case workload efficiently is vital to ensure timely processing and updating of required documents and appointments, meeting specific legislative and regulatory time limits.

5. Assisting Quality Control and Fair Hearing: Supporting the Quality Control Monitor and Fair Hearing Supervisor in handling case records indicates involvement in maintaining standards and addressing appeals.

6. Client Interaction: Verifying client information, answering queries regarding public assistance eligibility, and guiding individuals toward appropriate resources and services are key aspects of role.

7. Evaluating Financial Eligibility: Reviewing and analyzing financial and eligibility information for programs like CalWORKS, CalFresh, and Medi-Cal to determine ongoing eligibility and making recommendations accordingly.

8. Referral Services: Directing clients to relevant county departments, community-based organizations, and other agencies for additional support is essential in addressing both immediate and long-term needs.

FOOTHILL FAMILY SERVICES,

Executive chair of Policy Council, 2020-Present

1. Leadership and Governance: As the Executive Chair of the Policy Council, strategic leadership and direction has been provided to the council, guiding the organization towards achieving its mission and objectives. This involves setting agendas, facilitating meetings, and ensuring effective decision-making processes.

2. Policy Development and Advocacy: Role involves shaping organizational policies, advocating for initiatives that align with Foothill Family's mission, and representing the organization's interests to external stakeholders, including government agencies, funders, and the public.

3. Community Engagement: Engaging with the San Gabriel Valley community to understand their needs, collaborating with local agencies, and establishing partnerships to enhance the reach and impact of services provided by Foothill Family.

4. Program Oversight and Enhancement: Overseeing policy council review of the various counseling services, domestic violence services, family life education, child abuse services, and welfare-to-work support services offered by Foothill Family; ensuring program effectiveness, evaluating outcomes, and exploring opportunities for improvement or expansion.

5. Advocacy for Vulnerable Populations: Being an advocate for individuals of all ages, especially those facing challenges such as domestic violence, family issues, or economic hardships, by promoting services that cater to their needs and advocating for their rights.

6. Collaboration and Networking: Collaborating with other non-profit organizations, government agencies, and stakeholders to leverage resources, share best practices, and create a more comprehensive support network for the community.

• COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC SOCIAL SERVICES, El Monte, CA,

 EMPOWER Public Speaking Committee Chair,  08/2016-12/2016

The EMPOWER Public Speaking Committee, initiated by Director Andy Nguyen at CSC1, supported employees in honing their public speaking abilities during lunch hours. The committee curated diverse resources and tools tailored to individual needs, fostering skill development. Monthly meetings offered a platform to practice and apply these newfound skills.

• VITA Volunteer Income Tax Assistance, San Gabriel Valley, CA, Tax Preparer, 12/2015-03/2016

Provide Advanced Tax preparer assistance under the supervision of Mrs. Francine McGilvery-Hill in the Gain Region III San Gabriel Valley Office to the public. Ensure the accuracy of the data and ensure that all information and procedures are followed according to the IRS VITA requirements.