C. L. Bailey
Fort Worth
Summary
Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
Truck Service Advisor II
TA Travel Centers of America
Denton
09.2024 - Current
- Managed incoming phone calls related to customer inquiries and scheduled appointments.
- Resolved customer complaints quickly by taking ownership of the issue at hand.
- Facilitated communication between customers, technicians, managers, and other staff members as needed.
- Created work orders for truck technicians detailing the necessary repairs and services needed.
- Provided quotes for repairs and maintenance to customers.
- Documented vehicle repair services, including labor times and parts used for each job.
Customer Service Specialist
Travel Centers of America TA
Denton
06.2022 - 09.2024
- Worked with leadership to streamline customer service processes, enhancing satisfaction metrics by 26%.
- Enhanced revenue and customer loyalty through effective product and service promotion, leading to a 30% upsell success.
- Achieved a notable decrease in customer complaints by implementing effective problem-solving strategies.
Patient Care Claims Representative
Ajilon Finance
Phoenix
01.2007 - 12.2018
- Coordinated prescription schedules to enhance adherence, achieving a 50% improvement in medication compliance.
- Evaluated insurance claims, resulting in 13% increase in claims accuracy and faster settlement process
- Ensured proper categorization of disability claims through accurate correction of CPT/ICD-9 codes.
- Processed and evaluated over 125 qualified applications daily for financial aid programs to facilitate access to medications.
- Ensured full compliance rate to mitigate potential legal risks for the organization.
Education
Medical Billing & Coding Certificate -
Carrington College
Sacramento, CA04-2021
Medical Administrative Assistant Certificate -
Carrington College
Sacramento, CA04-2021
Associates of Science -
Brookline College
Phoenix, AZ04-2003
Skills
- Privacy and ethics management
- Analytical reasoning
- Data analysis proficiency
- Detail-oriented planning
- Quality Assurance Standards
- Strategic Planning
- Strong Interpersonal Skills
- Conflict resolution
- Team communication
- Sales promotion
- Attention to detail
Timeline
Truck Service Advisor II
TA Travel Centers of America
09.2024 - Current
Customer Service Specialist
Travel Centers of America TA
06.2022 - 09.2024
Patient Care Claims Representative
Ajilon Finance
01.2007 - 12.2018
Medical Billing & Coding Certificate -
Carrington College
Medical Administrative Assistant Certificate -
Carrington College
Associates of Science -
Brookline College
Similar Profiles
Kristen WilsonKristen Wilson
Truck Service Advisor Lead at TA Travel Centers of AmericaTruck Service Advisor Lead at TA Travel Centers of America
Somer LancasterSomer Lancaster
Porter at TA-Travel Centers of AmericaPorter at TA-Travel Centers of America
Natacha TorresNatacha Torres
Site Accountant at TA Travel Centers of AmericaSite Accountant at TA Travel Centers of America
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
Cristian CardonaCristian Cardona
Sales Associate at X and Z Rustic ArtSales Associate at X and Z Rustic Art