Cynthia Valentin
Kissimmee,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Manager of Student Operations
Risepoint
08.2022 - Current
- Monitors performance and compliance of operations team
- Mentors and supervises operations team
- Communicates with partner school contacts to coordinate best practices and facilitate day-to-day operations
- Provide an implementation strategy for process improvement, reporting, analytics, and forecasting
- Standardize processes and documentation to develop a consistent and centralized operations' strategy
- Identify opportunities for scalability and efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Application Advocate Team Lead
Risepoint
01.2022 - 08.2022
- Continued same duties as Senior Application Advocate
- Provide support and monthly check ins with Application Advocates in my team
- Assist Application Advocates with analyzing of their processes for better efficiencies and processing flow
- Provide back up support to three additional partners when Application Advocate is on PTO
- Provide support to Director of student Operations.
Senior Application Advocate
Risepoint
08.2016 - 01.2022
- Assist enrollment counselors with completion of admissions applications, ensuring that all required documents are submitted to the school in a timely manner and completing quality assurance checks on student documents
- Develop relationships and serve as liaison between Wiley and campus administrative offices regarding admissions standards, procedures, student files and general troubleshooting
- Register accepted students in student information systems as applicable.
National Account Specialist
NuTech National
03.2016 - 07.2016
- Conduct weekly conference calls with clients and schedule and manage service calls with clients and technicians
- Schedule and manage fire and burglar alarm system installations
- Responsible for national accounts such as Lucky Brand Jeans, Finish Line and NARS Cosmetics and International account Telus in Canada
- Assisted in training of new employees.
Enrollment Coordinator/Receptionist
Sanford Brown College
10.2000 - 12.2015
- Manage leads, enrollments and reports for the Academy and admissions department
- Perform administrative/receptionist duties, manage mail room, print supplies and student files
- Manage front desk, maintain schedules and multiple phone line system
- Work with vendors on processing return leads for credit.
Administrative Assistant
Muzak
05.2000 - 09.2000
- Filed Scripts, sorted faxes and mail, entered production dates from Studio into Access
- Filed master tapes, prepared and kept track of studio logs
- Ran Ocala/Orlando's contact program.
Customer Service/Shipping Manager
DK Family Learning
08.1995 - 02.2000
- Order/data entry and processed return products and issued customer refunds
- Assist customer with questions or concerns on company policies
- Tracked orders with our warehouse and multiple shipping companies.
Education
Master of Science in Criminal Justice - Intelligence and Crime Analysis Concentration
Saint Joseph's University
Philadelphia, PA08.2021
Bachelor of Science in Criminal Justice - Human Services Concentration
Colorado Technical University
Colorado Springs, CO12.2013
Associate of Science in Criminal Justice -
Colorado Technical University
Colorado Springs, CO03.2012
Skills
- Knowledgeable in Salesforce
- Knowledgeable in several partner SIS
- Windows/Microsoft Office
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management, Hiring, Training and Development
- Operations Management
- Customer Service
- Decision-Making
- Computer Skills
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Goal Setting
- Analytical Skills
Community Leadership
Magic Landings Association, Kissimmee, FL,
- HOA Board Member, 06/24 - Present
- Florida Board Member Certified
Magic Landings Association, Kissimmee, FL,
- Committee Board Member, 07/21 - 06/24
- Attend and participated in all board meetings
- Took part of the Fining Committee
- Volunteer in community administrative needs for HOA
Timeline
Manager of Student Operations
Risepoint
08.2022 - Current
Application Advocate Team Lead
Risepoint
01.2022 - 08.2022
Senior Application Advocate
Risepoint
08.2016 - 01.2022
National Account Specialist
NuTech National
03.2016 - 07.2016
Enrollment Coordinator/Receptionist
Sanford Brown College
10.2000 - 12.2015
Administrative Assistant
Muzak
05.2000 - 09.2000
Customer Service/Shipping Manager
DK Family Learning
08.1995 - 02.2000
Master of Science in Criminal Justice - Intelligence and Crime Analysis Concentration
Saint Joseph's University
Bachelor of Science in Criminal Justice - Human Services Concentration
Colorado Technical University
Associate of Science in Criminal Justice -
Colorado Technical University
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